# Gorgias in November 2021: incidents, uptime and changes

> Gorgias in November 2021: 9 incidents on its status page (4 major or critical), 96.76% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/11
Last updated: 2021-12-01T00:00:00Z

- Incidents posted: 9 (major/critical: 4) · Maintenance: 2
- By vendor impact label: critical 1, major 3, minor 5
- Uptime (vendor-reported): 96.76% free of major/critical incidents, 65.47% free of any incident; outage time 23 h 18 min, incident time 10.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2021](https://rewindex.com/company/gorgias/2021/10.md) · Next: [December 2021](https://rewindex.com/company/gorgias/2021/12.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Instagram DMs not creating messages in Gorgias](https://rewindex.com/company/gorgias/incidents/d7bzsh2w58nk.md) | critical | 2021-11-03 18:57 UTC | 2021-11-03 22:58 UTC | 4.0 h | resolved |
| [Emails to default mailbox not coming in](https://rewindex.com/company/gorgias/incidents/z4g3xmf1c0bd.md) | major | 2021-11-03 01:11 UTC | 2021-11-03 02:33 UTC | 1.4 h | resolved |
| [Networking error](https://rewindex.com/company/gorgias/incidents/pbdw6ksl256c.md) | major | 2021-11-16 17:58 UTC | 2021-11-16 20:41 UTC | 2.7 h | resolved |
| [Gmail integrations are disconnecting](https://rewindex.com/company/gorgias/incidents/25vwfhg98n85.md) | major | 2021-11-23 16:14 UTC | 2021-11-24 07:26 UTC | 15 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Emails to default mailbox not coming in](https://rewindex.com/company/gorgias/incidents/z4g3xmf1c0bd.md) | major | 2021-11-03 01:11 UTC | 2021-11-03 02:33 UTC | 1.4 h | resolved |
| [Instagram DMs not creating messages in Gorgias](https://rewindex.com/company/gorgias/incidents/d7bzsh2w58nk.md) | critical | 2021-11-03 18:57 UTC | 2021-11-03 22:58 UTC | 4.0 h | resolved |
| [Delay receiving Webhooks](https://rewindex.com/company/gorgias/incidents/pf19gjhm0k97.md) | minor | 2021-11-04 15:42 UTC | 2021-11-04 17:01 UTC | 1.3 h | resolved |
| [Instagram DMs not creating messages in Gorgias](https://rewindex.com/company/gorgias/incidents/yb8wwnk8pswy.md) | minor | 2021-11-12 01:25 UTC | 2021-11-22 17:02 UTC | 11 d | resolved |
| [Networking error](https://rewindex.com/company/gorgias/incidents/pbdw6ksl256c.md) | major | 2021-11-16 17:58 UTC | 2021-11-16 20:41 UTC | 2.7 h | resolved |
| [Gmail integrations disconnecting](https://rewindex.com/company/gorgias/incidents/pgc0zk0sw13g.md) | minor | 2021-11-22 17:01 UTC | 2021-11-23 10:35 UTC | 18 h | resolved |
| [Gmail integrations are disconnecting](https://rewindex.com/company/gorgias/incidents/25vwfhg98n85.md) | major | 2021-11-23 16:14 UTC | 2021-11-24 07:26 UTC | 15 h | resolved |
| [Latency receiving chat messages](https://rewindex.com/company/gorgias/incidents/37qn7sv94423.md) | minor | 2021-11-26 16:05 UTC | 2021-11-26 16:30 UTC | 25 min | resolved |
| [Delay in receiving webhooks, chat messages](https://rewindex.com/company/gorgias/incidents/4xwb2k25gg83.md) | minor | 2021-11-26 17:53 UTC | 2021-11-26 18:37 UTC | 44 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure upgrade - 15 min scheduled maintenance](https://rewindex.com/company/gorgias/incidents/3zl6nlhgk3xr.md) | maintenance | 2021-11-19 09:00 UTC | 2021-11-19 09:15 UTC | 15 min | resolved |
| [\[Scheduled\] Infrastructure upgrade - 15 min scheduled maintenance](https://rewindex.com/company/gorgias/incidents/qwtn0v1cqtrd.md) | maintenance | 2021-11-26 21:25 UTC | 2021-11-26 21:34 UTC | 9 min | resolved |

## Cite this

Gorgias posted 9 status incidents in November 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/11
- Citation: Gorgias, “Gorgias in November 2021” (2021-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/11 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in November 2021 (2021-11-01)](https://rewindex.com/company/gorgias/2021/11)`


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Canonical: https://rewindex.com/company/gorgias/2021/11 · Markdown: https://rewindex.com/company/gorgias/2021/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:29.371Z