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CompaniesGorgiasMonthly reportsDecember 2021

Gorgias in December 2021: incidents, uptime and changes

6incidents posted
3labelled major or critical
99.24%free of major/critical
97.58%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 37 min, incident time 17 h 58 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 2 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Emails are not being receivedCritical3.3 hresolved12-15
Messages are being sent with a huge delay and phone calls are not coming in.Major1.1 hresolved12-15
Native phone incidentMajor2.3 hresolved12-17

Other incidents 3

IncidentImpactStartedDurationStatusDay
AWS Outage impacting some integrationsNo impact listed16 hresolved12-07
Delay in receiving Instagram and Facebook comments and messagesMinor8.7 hresolved12-21
Increased latency and error rateMinor3.7 hresolved12-23

Cite this

Gorgias posted 6 status incidents in December 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in December 2021
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2021/12

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