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CompaniesGorgiasMonthly reportsJanuary 2022

Gorgias in January 2022: incidents, uptime and changes

6incidents posted
5labelled major or critical
95.53%free of major/critical
92.18%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 33 h 15 min, incident time 2.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 3 · Minor 1

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Gorgias chat service disruptionCritical2.4 hresolved01-22
Unable to access helpdeskCritical1.5 hresolved01-31
Partial service disruption: Issues with creating new/re-connecting existing Yotpo integrationsMajor24 hresolved01-06
Interrupted updates of Shopify data because of an incident on Shopify's platformMajor58 minresolved01-10
Emails to default mailbox not coming inMajor4.7 hresolved01-30

Other incidents 1

IncidentImpactStartedDurationStatusDay
Increase latency and error rate for searchesMinor25 hresolved01-12

Cite this

Gorgias posted 6 status incidents in January 2022 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in January 2022
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2022/01

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