# Gorgias in January 2022: incidents, uptime and changes

> Gorgias in January 2022: 6 incidents on its status page (5 major or critical), 95.53% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/01
Last updated: 2022-02-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 2, major 3, minor 1
- Uptime (vendor-reported): 95.53% free of major/critical incidents, 92.18% free of any incident; outage time 33 h 15 min, incident time 2.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2021](https://rewindex.com/company/gorgias/2021/12.md) · Next: [February 2022](https://rewindex.com/company/gorgias/2022/02.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Gorgias chat service disruption](https://rewindex.com/company/gorgias/incidents/fsvh7xdqlqcz.md) | critical | 2022-01-22 19:25 UTC | 2022-01-22 21:47 UTC | 2.4 h | resolved |
| [Unable to access helpdesk](https://rewindex.com/company/gorgias/incidents/4k1h3r465xzk.md) | critical | 2022-01-31 15:19 UTC | 2022-01-31 16:51 UTC | 1.5 h | resolved |
| [Partial service disruption: Issues with creating new/re-connecting existing Yotpo integrations](https://rewindex.com/company/gorgias/incidents/8g9wj9tzv75g.md) | major | 2022-01-06 18:01 UTC | 2022-01-07 17:43 UTC | 24 h | resolved |
| [Interrupted updates of Shopify data because of an incident on Shopify's platform](https://rewindex.com/company/gorgias/incidents/x83skdqb8wyl.md) | major | 2022-01-10 16:49 UTC | 2022-01-10 17:47 UTC | 58 min | resolved |
| [Emails to default mailbox not coming in](https://rewindex.com/company/gorgias/incidents/ys4wxn9vxpjz.md) | major | 2022-01-30 07:56 UTC | 2022-01-30 12:37 UTC | 4.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Partial service disruption: Issues with creating new/re-connecting existing Yotpo integrations](https://rewindex.com/company/gorgias/incidents/8g9wj9tzv75g.md) | major | 2022-01-06 18:01 UTC | 2022-01-07 17:43 UTC | 24 h | resolved |
| [Interrupted updates of Shopify data because of an incident on Shopify's platform](https://rewindex.com/company/gorgias/incidents/x83skdqb8wyl.md) | major | 2022-01-10 16:49 UTC | 2022-01-10 17:47 UTC | 58 min | resolved |
| [Increase latency and error rate for searches](https://rewindex.com/company/gorgias/incidents/3cxzsvvghk9l.md) | minor | 2022-01-12 17:28 UTC | 2022-01-13 18:21 UTC | 25 h | resolved |
| [Gorgias chat service disruption](https://rewindex.com/company/gorgias/incidents/fsvh7xdqlqcz.md) | critical | 2022-01-22 19:25 UTC | 2022-01-22 21:47 UTC | 2.4 h | resolved |
| [Emails to default mailbox not coming in](https://rewindex.com/company/gorgias/incidents/ys4wxn9vxpjz.md) | major | 2022-01-30 07:56 UTC | 2022-01-30 12:37 UTC | 4.7 h | resolved |
| [Unable to access helpdesk](https://rewindex.com/company/gorgias/incidents/4k1h3r465xzk.md) | critical | 2022-01-31 15:19 UTC | 2022-01-31 16:51 UTC | 1.5 h | resolved |

## Cite this

Gorgias posted 6 status incidents in January 2022 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/01
- Citation: Gorgias, “Gorgias in January 2022” (2022-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/01 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in January 2022 (2022-01-01)](https://rewindex.com/company/gorgias/2022/01)`


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Canonical: https://rewindex.com/company/gorgias/2022/01 · Markdown: https://rewindex.com/company/gorgias/2022/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:04.650Z