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CompaniesGorgiasMonthly reportsFebruary 2022

Gorgias in February 2022: incidents, uptime and changes

6incidents posted
2labelled major or critical
99.83%free of major/critical
99.00%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 5 min, incident time 6 h 43 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Helpdesk unavailable in some regionsCritical18 minresolved02-03
Native phone: Issues making outbound callsMajor47 minresolved02-17

Other incidents 4

IncidentImpactStartedDurationStatusDay
Ticket search is particular slow for some customersMinor2.3 hresolved02-02
Delay in sending Mailgun emailsMinor26 minresolved02-21
Delayed messages and customer data creation in the HelpdeskMinor33 minresolved02-23
Ticket search is particular slow for some customersMinor2.4 hresolved02-24

Cite this

Gorgias posted 6 status incidents in February 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in February 2022
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2022/02

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