# Gorgias in February 2022: incidents, uptime and changes

> Gorgias in February 2022: 6 incidents on its status page (2 major or critical), 99.83% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/02
Last updated: 2022-03-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 4
- Uptime (vendor-reported): 99.83% free of major/critical incidents, 99.00% free of any incident; outage time 1 h 5 min, incident time 6 h 43 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2022](https://rewindex.com/company/gorgias/2022/01.md) · Next: [March 2022](https://rewindex.com/company/gorgias/2022/03.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk unavailable in some regions](https://rewindex.com/company/gorgias/incidents/f2ypwyfgyprg.md) | critical | 2022-02-03 12:36 UTC | 2022-02-03 12:54 UTC | 18 min | resolved |
| [Native phone: Issues making outbound calls](https://rewindex.com/company/gorgias/incidents/0q7tcq1fxglp.md) | major | 2022-02-17 21:18 UTC | 2022-02-17 22:05 UTC | 47 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Ticket search is particular slow for some customers](https://rewindex.com/company/gorgias/incidents/2wmry2jt62tl.md) | minor | 2022-02-02 13:59 UTC | 2022-02-02 16:17 UTC | 2.3 h | resolved |
| [Helpdesk unavailable in some regions](https://rewindex.com/company/gorgias/incidents/f2ypwyfgyprg.md) | critical | 2022-02-03 12:36 UTC | 2022-02-03 12:54 UTC | 18 min | resolved |
| [Native phone: Issues making outbound calls](https://rewindex.com/company/gorgias/incidents/0q7tcq1fxglp.md) | major | 2022-02-17 21:18 UTC | 2022-02-17 22:05 UTC | 47 min | resolved |
| [Delay in sending Mailgun emails](https://rewindex.com/company/gorgias/incidents/dp2g1k515s92.md) | minor | 2022-02-21 19:23 UTC | 2022-02-21 19:49 UTC | 26 min | resolved |
| [Delayed messages and customer data creation in the Helpdesk](https://rewindex.com/company/gorgias/incidents/0svt5l0y94cq.md) | minor | 2022-02-23 22:23 UTC | 2022-02-23 22:56 UTC | 33 min | resolved |
| [Ticket search is particular slow for some customers](https://rewindex.com/company/gorgias/incidents/v3fmx2bnsn65.md) | minor | 2022-02-24 14:34 UTC | 2022-02-24 16:55 UTC | 2.4 h | resolved |

## Cite this

Gorgias posted 6 status incidents in February 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/02
- Citation: Gorgias, “Gorgias in February 2022” (2022-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/02 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in February 2022 (2022-02-01)](https://rewindex.com/company/gorgias/2022/02)`


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Canonical: https://rewindex.com/company/gorgias/2022/02 · Markdown: https://rewindex.com/company/gorgias/2022/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:16.022Z