# Gorgias in December 2021: incidents, uptime and changes

> Gorgias in December 2021: 6 incidents on its status page (3 major or critical), 99.24% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/12
Last updated: 2022-01-01T00:00:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 2, none 1
- Uptime (vendor-reported): 99.24% free of major/critical incidents, 97.58% free of any incident; outage time 5 h 37 min, incident time 17 h 58 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2021](https://rewindex.com/company/gorgias/2021/11.md) · Next: [January 2022](https://rewindex.com/company/gorgias/2022/01.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Emails are not being received](https://rewindex.com/company/gorgias/incidents/9s3976494hft.md) | critical | 2021-12-15 15:41 UTC | 2021-12-15 18:59 UTC | 3.3 h | resolved |
| [Messages are being sent with a huge delay and phone calls are not coming in.](https://rewindex.com/company/gorgias/incidents/vmytdhtb9br3.md) | major | 2021-12-15 15:51 UTC | 2021-12-15 16:58 UTC | 1.1 h | resolved |
| [Native phone incident](https://rewindex.com/company/gorgias/incidents/d1x4l5t36tmh.md) | major | 2021-12-17 15:35 UTC | 2021-12-17 17:54 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AWS Outage impacting some integrations](https://rewindex.com/company/gorgias/incidents/rgd7h51xsxjc.md) | none | 2021-12-07 18:16 UTC | 2021-12-08 09:50 UTC | 16 h | resolved |
| [Emails are not being received](https://rewindex.com/company/gorgias/incidents/9s3976494hft.md) | critical | 2021-12-15 15:41 UTC | 2021-12-15 18:59 UTC | 3.3 h | resolved |
| [Messages are being sent with a huge delay and phone calls are not coming in.](https://rewindex.com/company/gorgias/incidents/vmytdhtb9br3.md) | major | 2021-12-15 15:51 UTC | 2021-12-15 16:58 UTC | 1.1 h | resolved |
| [Native phone incident](https://rewindex.com/company/gorgias/incidents/d1x4l5t36tmh.md) | major | 2021-12-17 15:35 UTC | 2021-12-17 17:54 UTC | 2.3 h | resolved |
| [Delay in receiving Instagram and Facebook comments and messages](https://rewindex.com/company/gorgias/incidents/ccbk3d05jr01.md) | minor | 2021-12-21 17:41 UTC | 2021-12-22 02:20 UTC | 8.7 h | resolved |
| [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/l759d5xg3yq5.md) | minor | 2021-12-23 15:33 UTC | 2021-12-23 19:15 UTC | 3.7 h | resolved |

## Cite this

Gorgias posted 6 status incidents in December 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/12
- Citation: Gorgias, “Gorgias in December 2021” (2021-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/12 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in December 2021 (2021-12-01)](https://rewindex.com/company/gorgias/2021/12)`


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Canonical: https://rewindex.com/company/gorgias/2021/12 · Markdown: https://rewindex.com/company/gorgias/2021/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:39.065Z