ActiveCampaign change history

ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min.

ActiveCampaign reported a critical outage preventing transactional emails from sending, starting at 2026-09-28 15:05 UTC and resolved at 2026-09-28 18:55 UTC, lasting 3 h 50 min. Backlogged messages began sending at 15:16 UTC, and a fix was implemented at 15:22 UTC.

ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min.

ActiveCampaign reported a major incident affecting access to some accounts, listing Platform Availability and US Region - Platform Availability. It started at 2026-08-28 18:48 UTC and was resolved at 2026-08-28 19:16 UTC; the reported duration was 27 min. A fix was implemented at 19:03 UTC; no cause was stated.

ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated.

ActiveCampaign reported a critical outage affecting segmented campaign sending in the EU Data Center, starting 2026-08-05 10:59 UTC and resolved 2026-08-06 11:40 UTC, lasting 24 h 41 min. A fix was implemented at 08-05 13:12 UTC; no cause was stated.

ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix.

ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved.

ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated.

ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h.

ActiveCampaign reported a major outage affecting Active Intelligence for Automations, listing Automations, APAC Region - Automations and EU Region - Automations as affected components. It started at 2026-01-30 17:48 UTC and was resolved at 2026-01-30 18:10 UTC; the computed duration was 21 min. The vendor identified the issue and implemented a fix, without stating a cause.

ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix.

ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min.

ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified.

ActiveCampaign reported a major issue delivering login verification emails, preventing some customers requiring email verification from logging in; SMS verification remained functional. The incident began at 2025-10-28 02:56 UTC and was resolved at 2025-10-28 03:39 UTC, lasting 43 min. Engineers identified the cause and implemented a solution, without providing specifics.

ActiveCampaign reported a major outage affecting some US accounts, with platform access delays or unavailability and slower responses or errors across multiple services and features. It ran from 2025-09-05 16:21 UTC to 2025-09-05 17:56 UTC (1 h 35 min); a fix was implemented, and monitoring confirmed all systems operating normally.

ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated.

ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected.

ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause.

ActiveCampaign reported a major outage affecting platform access and associated APIs, including EU availability, with delays, intermittent errors or unavailability for some accounts. It started at 2025-06-19 10:01 UTC and lasted 2 h 2 min, resolving at 2025-06-19 12:03 UTC; a fix was implemented at 10:52 UTC and monitoring confirmed sustained mitigation.

ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery.

ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated.