# ActiveCampaign change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [ActiveCampaign](https://rewindex.com/company/activecampaign.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 22 | 22 | 2026-10-08 14:03 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-10-08 14:03 UTC | Major incident | [Major incident: Whatsapp message responses delayed](https://rewindex.com/change/i84d7b8f1285b51.md) | degradation | ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min. | | 2026-09-28 15:05 UTC | Major incident | [Critical incident: Transactional Email Failures](https://rewindex.com/change/iddf557e8612c5d.md) | outage | ActiveCampaign reported a critical outage preventing transactional emails from sending, starting at 2026-09-28 15:05 UTC and resolved at 2026-09-28 18:55 UTC, lasting 3 h 50 min. Backlogged messages began sending at 15:16 UTC, and a fix was implemented at 15:22 UTC. | | 2026-09-14 21:29 UTC | Major incident | [Major incident: Bulk Edit of contacts is not applying filters.](https://rewindex.com/change/i98d2fa91913261.md) | outage | ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min. | | 2026-08-28 18:48 UTC | Major incident | [Major incident: Issues Accessing Accounts](https://rewindex.com/change/i35c74664f6a9ba.md) | outage | ActiveCampaign reported a major incident affecting access to some accounts, listing Platform Availability and US Region - Platform Availability. It started at 2026-08-28 18:48 UTC and was resolved at 2026-08-28 19:16 UTC; the reported duration was 27 min. A fix was implemented at 19:03 UTC; no cause was stated. | | 2026-08-10 14:14 UTC | Major incident | [Major incident: Issue impacting customer logins for a portion of users](https://rewindex.com/change/ibf4d4a36ac6b5d.md) | outage | ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated. | | 2026-08-05 10:59 UTC | Major incident | [Critical incident: Issue Affecting Segmented Campaigns in the EU Region](https://rewindex.com/change/id3aa4cebf1909a.md) | outage | ActiveCampaign reported a critical outage affecting segmented campaign sending in the EU Data Center, starting 2026-08-05 10:59 UTC and resolved 2026-08-06 11:40 UTC, lasting 24 h 41 min. A fix was implemented at 08-05 13:12 UTC; no cause was stated. | | 2026-07-27 19:53 UTC | Major incident | [Critical incident: ActiveCampaign Platform Instability](https://rewindex.com/change/idce19230b4d497.md) | outage | ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix. | | 2026-07-10 00:49 UTC | Major incident | [Critical incident: Customer accounts hosted in APAC region are unavailable.](https://rewindex.com/change/ieb8b22296e389d.md) | outage | ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved. | | 2026-02-18 21:00 UTC | Major incident | [Major incident: Service Interruption: Account Access Issues (APAC & EU)](https://rewindex.com/change/i1f55e6d9565357.md) | outage | ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated. | | 2026-02-10 16:40 UTC | Major incident | [Major incident: ActiveCampaign Reports Issue](https://rewindex.com/change/ifcb4b0bea57deb.md) | outage | ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h. | | 2026-01-30 17:48 UTC | Major incident | [Major incident: Active Intelligence](https://rewindex.com/change/i084e5b637b610a.md) | outage | ActiveCampaign reported a major outage affecting Active Intelligence for Automations, listing Automations, APAC Region - Automations and EU Region - Automations as affected components. It started at 2026-01-30 17:48 UTC and was resolved at 2026-01-30 18:10 UTC; the computed duration was 21 min. The vendor identified the issue and implemented a fix, without stating a cause. | | 2025-12-27 17:00 UTC | Major incident | [Major incident: Increase in Failures Using the API](https://rewindex.com/change/i2a18354f9d821d.md) | outage | ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix. | | 2025-11-06 20:47 UTC | Major incident | [Major incident: Issues with Automations and Campaign Link Tracking](https://rewindex.com/change/ic271fc1bb56431.md) | outage | ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min. | | 2025-11-05 10:59 UTC | Major incident | [Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal](https://rewindex.com/change/i44f768d5199a85.md) | outage | ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified. | | 2025-10-28 02:56 UTC | Major incident | [Major incident: Engineers have identified an issue with login verification emails](https://rewindex.com/change/i3b94e91b2448fa.md) | outage | ActiveCampaign reported a major issue delivering login verification emails, preventing some customers requiring email verification from logging in; SMS verification remained functional. The incident began at 2025-10-28 02:56 UTC and was resolved at 2025-10-28 03:39 UTC, lasting 43 min. Engineers identified the cause and implemented a solution, without providing specifics. | | 2025-09-05 16:21 UTC | Major incident | [Major incident: ActiveCampaign platform unavailable for some US Accounts](https://rewindex.com/change/i8d3309641cf47b.md) | outage | ActiveCampaign reported a major outage affecting some US accounts, with platform access delays or unavailability and slower responses or errors across multiple services and features. It ran from 2025-09-05 16:21 UTC to 2025-09-05 17:56 UTC (1 h 35 min); a fix was implemented, and monitoring confirmed all systems operating normally. | | 2025-08-12 09:29 UTC | Major incident | [Major incident: Engineers have identified an issue affecting syncing connected emails.](https://rewindex.com/change/ia097cdfe485045.md) | outage | ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated. | | 2025-07-17 18:28 UTC | Major incident | [Critical incident: ActiveCampaign platform unavailable for Accounts](https://rewindex.com/change/i3e9b6cb8fe78dd.md) | outage | ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected. | | 2025-07-16 18:09 UTC | Major incident | [Major incident: Several Features Degraded](https://rewindex.com/change/ia9722935f16248.md) | degradation | ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause. | | 2025-06-19 10:01 UTC | Major incident | [Major incident: ActiveCampaign platform unavailable for some Accounts](https://rewindex.com/change/i004c5798c084c7.md) | outage | ActiveCampaign reported a major outage affecting platform access and associated APIs, including EU availability, with delays, intermittent errors or unavailability for some accounts. It started at 2025-06-19 10:01 UTC and lasted 2 h 2 min, resolving at 2025-06-19 12:03 UTC; a fix was implemented at 10:52 UTC and monitoring confirmed sustained mitigation. | | 2025-05-22 00:35 UTC | Major incident | [Major incident: Campaign Sending Issues](https://rewindex.com/change/i83880e2d2124a7.md) | degradation | ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery. | | 2025-05-06 21:31 UTC | Major incident | [Major incident: ActiveCampaign platform unavailable for some Accounts](https://rewindex.com/change/if69108192ba62e.md) | outage | ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated. | --- Canonical: https://rewindex.com/company/activecampaign/changes · Markdown: https://rewindex.com/company/activecampaign/changes.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/changes · Generated 2026-10-18T02:27:57.098Z