Changes / ActiveCampaign / Bulk Edit of contacts is not applying filters.

ActiveCampaign: Major incident: Bulk Edit of contacts is not applying filters.

Summary

ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 54%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Bulk Edit of contacts is not applying filters.
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-14 21:29 UTC
AddedResolved time#5
Before: not present
After: 2026-09-14 21:55 UTC
AddedAffected components#6
Before: not present
After: APAC Region - CRM, CRM, EU Region - CRM, US Region - CRM
AddedUpdateidentified#7
Before: not present
After: Filters are not applying when bulk editing contacts. Customers are advised not to use Bulk Edit until a fix is deployed.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Bulk Edit of contacts is not applying filters. (this change)
ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min.
Major incident

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