# ActiveCampaign: Major incident: Bulk Edit of contacts is not applying filters.

**Summary:** ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-14 21:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gy6t6y3f8s1x](https://stspg.io/gy6t6y3f8s1x)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/4g6p6gh4p3gk@2a7079ba7dbd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bulk Edit of contacts is not applying filters.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-14 21:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-14 21:55 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - CRM, CRM, EU Region - CRM, US Region - CRM
```

**7. Added: Update** (identified) · 2026-09-14 21:29 UTC

```diff
+ Filters are not applying when bulk editing contacts.  Customers are advised not to use Bulk Edit until a fix is deployed.
```

**8. Added: Update** (resolved) · 2026-09-14 21:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-14 21:29 UTC | Major incident: Bulk Edit of contacts is not applying filters. (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i98d2fa91913261 · Markdown: https://rewindex.com/change/i98d2fa91913261.md · JSON: https://rewindex.com/api/v1/changes/i98d2fa91913261 · Generated 2026-10-18T01:30:04.196Z