Changes / ActiveCampaign / Engineers have identified an issue with login verification emails
ActiveCampaign: Major incident: Engineers have identified an issue with login verification emails
Summary
ActiveCampaign reported a major issue delivering login verification emails, preventing some customers requiring email verification from logging in; SMS verification remained functional. The incident began at 2025-10-28 02:56 UTC and was resolved at 2025-10-28 03:39 UTC, lasting 43 min. Engineers identified the cause and implemented a solution, without providing specifics.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Engineers have identified an issue with login verification emails
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-28 02:56 UTC
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After: 2025-10-28 03:39 UTC
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After: ActiveCampaign.com
Before: not present
After: Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.
Before: not present
After: Engineers have identified the cause of the login verification email issue and have implemented a solution.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Engineers have identified an issue with login verification emails (this change) ActiveCampaign reported a major issue delivering login verification emails, preventing some customers requiring email verification from logging in; SMS verification remained functional. The incident began at 2025-10-28 02:56 UTC and was resolved at 2025-10-28 03:39 UTC, lasting 43 min. Engineers identified the cause and implemented a solution, without providing specifics. | Major incident |
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