Outages by dayJanuary 21, 2021

Outages on January 21, 2021

UTC day 2021-01-21 (Jan 21, 2021, 00:00 to Jan 21, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

20incidents started

7labelled major or critical

13vendors with a new incident

9still open from earlier days

By vendor label: Critical 1 · Major 6 · Minor 9 · No impact listed 4 · 14 maintenance

Incidents started this day 20

Vendor	Incident	Impact	Started	Resolved	Status
Elastic Cloud	Customers experiencing AWS Marketplace errors on signup	Critical	19:45	Jan 22, 2021, 16:43 (21 h)	resolved
Elastic Cloud	Issues with deployment creation and status in us-east-1	Major	00:07	01:28 (1.4 h)	resolved
Elastic Cloud	Experiencing issues with provisioning new capacity	Major	14:49	16:34 (1.8 h)	resolved
Scaleway	Email reception delay	Major	15:00	Jan 24, 2021, 09:50 (3 d)	resolved
Maven Central	oss.sonatype.org needs a restart	Major	15:17	Jan 22, 2021, 23:04 (32 h)	resolved
Matillion	Subset of new pipelines fail to create	Major	15:36	18:25 (2.8 h)	resolved
New Relic	Services Unavailable in EU Region	Major	20:48	22:52 (2.1 h)	resolved
Linode (Akamai)	Service Issue - Object Storage US-East (Newark)	Minor	00:28	04:25 (4.0 h)	resolved
Discord	Increased API Error Rate	Minor	03:26	03:44 (18 min)	resolved
Scaleway	[DOMAINS] Domains on Dedibox are not created correctly	Minor	09:46	11:51 (2.1 h)	resolved
Scaleway	Email reception issue	Minor	10:11	12:17 (2.1 h)	resolved
Scaleway	[DC5] RPN S1 rack c69 service may be unreachable.	Minor	15:42	16:36 (54 min)	resolved
Bitbucket	Remote login failures	Minor	17:18	18:27 (1.1 h)	resolved
Smartsheet	Intermittent Latency	Minor	17:38	20:30 (2.9 h)	resolved
Sentry	Elevated error rate in API	Minor	19:30	19:30 (0 min)	resolved
Mux	Delayed Real-time data and slightly delayed webhook delivery	Minor	21:55	23:43 (1.8 h)	resolved
New Relic	New Relic One UI unavailable for US region	No impact listed	00:00	00:00 (0 min)	resolved
Linode (Akamai)	Connectivity Issue - US-Central (Dallas)	No impact listed	07:01	09:24 (2.4 h)	resolved
Datadog	APM Trace Metrics Delayed	No impact listed	19:00	19:00 (0 min)	resolved
Confluent	Partial outage in GCP us-east-1	No impact listed	22:30	22:30 (0 min)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
Lever	Lever-Codility integration initiating duplicate Codility tests	Minor	Jan 16, 2021, 00:22	Feb 17, 2021, 01:15 (32 d)	resolved
Substack	Open Rate Reporting Incident	Minor	Jan 19, 2021, 18:37	Jan 22, 2021, 17:57 (3 d)	resolved
Twilio	SMS Delivery Failures to Chile Movistar and Virgin Mobile	Minor	Jan 19, 2021, 21:15	01:43 (28 h)	resolved
Scaleway	Network performance degradation	Minor	Jan 20, 2021, 19:06	Jan 22, 2021, 06:14 (35 h)	resolved
Twilio	SMS Delivery Failures to Orange Network in Congo	Minor	Jan 20, 2021, 20:44	00:04 (3.3 h)	resolved
Twilio	A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers	Minor	Jan 20, 2021, 23:26	01:04 (1.6 h)	resolved
Scaleway	UCEPROTECT ASN Blacklist	No impact listed	Jan 20, 2021, 10:16	Feb 3, 2021, 14:30 (14 d)	resolved
Scaleway	[BILLING] Credit cards payment issues	No impact listed	Jan 20, 2021, 10:20	Jan 25, 2021, 08:33 (5 d)	resolved
Mux	Incomplete data from Delivery Usage API	No impact listed	Jan 20, 2021, 21:02	02:00 (5.0 h)	resolved

Maintenance 14

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free MMS/SMS	Maintenance	04:01	08:01 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers	Maintenance	04:03	08:01 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	04:03	08:01 (4.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	04:03	08:01 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:02	11:00 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	07:00	11:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	07:01	11:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Long Number Provider	Maintenance	07:01	11:00 (4.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance: MMS	Maintenance	08:01	12:00 (4.0 h)	resolved
MessageBird (Bird)	[Scheduled] SIP Edge Server Maintenance - USA	Maintenance	08:02	09:00 (58 min)	resolved
Grafana Cloud	[Scheduled] Hosted Metrics for Prometheus - US-CENTRAL migration	Maintenance	14:00	16:59 (3.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - EU-Central (Frankfurt)	Maintenance	15:01	16:00 (59 min)	resolved
Segment	[Scheduled] User Suppression/Deletion API and UI Pages	Maintenance	19:30	20:01 (31 min)	resolved
Linode (Akamai)	[Scheduled] Emergency Network Maintenance - EU Central (Frankfurt)	Maintenance	23:00	Jan 22, 2021, 03:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Elastic Cloud, Scaleway, Maven Central, Matillion, New Relic, Linode (Akamai), Discord, Bitbucket, Smartsheet, Sentry, Mux, Datadog.

Cite this

20 vendor-reported incidents started on 2021-01-21 (UTC) across 13 vendors, 7 labelled major or critical by the vendor.

Title: Outages on January 21, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-01-21 00:00 UTC
URL: https://rewindex.com/outages/2021-01-21

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