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CompaniesSmartsheetMonthly reportsJanuary 2021

Smartsheet in January 2021: incidents, uptime and changes

10incidents posted
2labelled major or critical
99.20%free of major/critical
97.02%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 53 min, incident time 22 h 8 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 6 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
General Email Deliverability delaysMajor2.5 hresolved01-07
Intermittent Errors in SmartsheetMajor3.4 hresolved01-22

Other incidents 8

IncidentImpactStartedDurationStatusDay
Intermittent Form Errors and Workflow DelaysNo impact listed2.4 hresolved01-06
Intermittent Issues Logging in to SmartsheetMinor1.3 hresolved01-07
Intermittent LatencyNo impact listed4.1 hresolved01-19
Webhook and Automation rule processing delaysMinor3.0 hresolved01-19
Dynamic View LatencyMinor3.1 hresolved01-20
Intermittent LatencyMinor2.9 hresolved01-21
Smartsheet LatencyMinor2.0 hresolved01-25
Automation Rule Processing DelaysMinor4.7 hresolved01-25

Cite this

Smartsheet posted 10 status incidents in January 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Smartsheet in January 2021
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/2021/01

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