Mux change history

Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored.

Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC.

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC.

Mux reported a major disruption to Mux Video - Live, with some viewers experiencing dropped or interrupted live streams. The incident started at 2026-07-08 17:29 UTC and was resolved at 2026-07-09 14:02 UTC, lasting 20 h 32 min. Mux identified an underlying infrastructure issue and implemented a fix before monitoring results.

Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented.

Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC.

Mux reported a major incident causing elevated errors in the Mux Data dashboard and API from 2026-06-10 14:04 UTC to 2026-06-10 18:58 UTC, lasting 4 h 53 min. A fix was implemented by 16:11 UTC, and the incident was resolved.

Mux reported a major degradation affecting Mux Video - Live and Mux Video - VOD: some streams and on-demand assets had increased startup times, re-buffering, and playback errors from 429 errors. It started at 2026-04-22 18:10 UTC and was resolved at 2026-04-22 19:46 UTC, lasting 1 h 36 min; Mux reported implementing a fix.

Mux Video - VOD had major audio loss affecting some clips using "basic" or "premium" video_quality, caused by an encoding-change metadata mismatch. It started 2026-03-06 22:57 UTC and was resolved 2026-03-07 01:57 UTC (3 h 0 min); new clips work, but affected clips require re-creation from original assets to restore audio.

Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC.

Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution.

Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated.

Mux reported a major outage with elevated video ingest and playback error rates affecting Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 16:44 UTC and was resolved at 2025-09-22 21:36 UTC, lasting 4 h 51 min. Mux implemented a fix but did not state a root cause.

Mux reported a major incident causing increased video ingest and playback errors for assets and live streams on Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 14:54 UTC and was resolved at 2025-09-22 16:38 UTC, lasting 1 h 43 min; error rates had returned to normal by 15:25 UTC.

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with increased playback and thumbnail errors in one region. It started at 2025-09-18 16:37 UTC and was resolved at 2025-09-18 19:46 UTC, lasting 3 h 9 min; a fix was implemented at 17:23 UTC.

Mux reported a major Mux Data collection degradation starting 2025-08-02 02:13 UTC, resolved at 2025-08-02 06:16 UTC after 4 h 3 min. Network connectivity issues caused data loss for in-flight views being processed on an affected cluster instance, potentially leaving views and monitoring data incomplete. All services were operational at resolution.