Changes / Mux / Mux Data beacon collection issues
Mux: Major incident: Mux Data beacon collection issues
Summary
Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Mux Data beacon collection issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-01 22:35 UTC
Before: not present
After: 2026-07-02 01:13 UTC
Before: not present
After: Mux Data - Data Collection
Before: not present
After: We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.
Before: not present
After: A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mux Data beacon collection issues (this change) Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented. | Major incident |