Changes / Mux / video live and playback issues
Mux: Critical incident: video live and playback issues
Summary
Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: video live and playback issues
Before: not present
After: critical
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After: resolved
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After: 2026-07-15 19:13 UTC
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After: 2026-07-16 17:07 UTC
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After: Mux Video - Live, Mux Video - VOD
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After: Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
Before: not present
After: A fix has been implemented and we are monitoring the results.
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After: We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
Before: not present
After: All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: video live and playback issues (this change) Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC. | Major incident |