Changes / Mux / Increased error in Video Live and VOD
Mux: Major incident: Increased error in Video Live and VOD
Summary
Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Increased error in Video Live and VOD
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-06-18 10:16 UTC
Before: not present
After: 2026-06-18 13:18 UTC
Before: not present
After: Mux Video - Live, Mux Video - VOD
Before: not present
After: We are experiencing increased errors with delivery across Live and VOD in Europe regions and are actively investigating.
Before: not present
After: We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.
Before: not present
After: Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased error in Video Live and VOD (this change) Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC. | Major incident |