# Mux: Major incident: Increased error in Video Live and VOD

**Summary:** Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-18 10:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vvmwvblv9395](https://stspg.io/vvmwvblv9395)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/t8tfgvf2mmxl@0e8568c4695c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error in Video Live and VOD
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-18 10:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-18 13:18 UTC
```

**6. Added: Affected components**

```diff
+ Mux Video - Live, Mux Video - VOD
```

**7. Added: Update** (investigating) · 2026-06-18 10:16 UTC

```diff
+ We are experiencing increased errors with delivery across Live and VOD in Europe regions  and are actively investigating.
```

**8. Added: Update** (identified) · 2026-06-18 10:57 UTC

```diff
+ We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.
```

**9. Added: Update** (monitoring) · 2026-06-18 11:31 UTC

```diff
+ Video delivery for Live and VOD in the impacted region has returned to normal operations.  The impacted time frame was 9:30 - 10:30 UTC.  We are continuing to monitor.
```

**10. Added: Update** (resolved) · 2026-06-18 13:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-18 10:16 UTC | Major incident: Increased error in Video Live and VOD (this change) | outage |

All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib03aa6d8d86a29 · Markdown: https://rewindex.com/change/ib03aa6d8d86a29.md · JSON: https://rewindex.com/api/v1/changes/ib03aa6d8d86a29 · Generated 2026-10-18T01:30:13.613Z