rewindex

ChangesMuxElevated Mux Video Errors

Mux: Incident silently edited: Elevated Mux Video Errors

Silent editNot classified yetChanged status.mux.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Mux removed; blue is what they added. Muted text is unchanged context.

ChangedUpdateresolved#1
Before: This incident has been resolved.
After: This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

History of this incident

TodayThursday, October 29Thu, Oct 29

1 rewrite, 3 incident changes

YesterdayWednesday, October 28Wed, Oct 28

1 incident change

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