# Mux: Incident silently edited: Elevated Mux Video Errors

> Incident silently edited: Elevated Mux Video Errors. Detected 2026-10-29 by Rewindex: what changed on Mux’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r18f8ac32068b7d
Last updated: 2026-10-29T18:23:47Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-10-29 18:23 UTC · Detected: 2026-10-29 18:23 UTC
- [Source: https://status.mux.com/incidents/7bz7w4zhq7hw](https://status.mux.com/incidents/7bz7w4zhq7hw)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before incident\_version:197/7bz7w4zhq7hw@41bb0f0e650b → after incident\_version:197/7bz7w4zhq7hw@89bb83f2153c
- Change 5 of 5 for this incident

Incident page (full timeline): [Elevated Mux Video Errors](https://rewindex.com/company/mux/incidents/7bz7w4zhq7hw.md)
## What changed

**1. Changed: Update** (resolved) · 2026-10-29 02:05 UTC

```diff
- This incident has been resolved.
+ This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 23:52 UTC | [Critical incident: Elevated Mux Video Errors](https://rewindex.com/change/i6cff13d94d5fa6.md) | outage |
| 2026-10-29 00:23 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/r9b34269ba9baa0.md) | Normal progress |
| 2026-10-29 01:04 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/rbceea657041248.md) | Normal progress |
| 2026-10-29 03:44 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/raf0a4a522af3fe.md) | Normal progress |
| 2026-10-29 18:23 UTC | Incident silently edited: Elevated Mux Video Errors (this change) |  |

Previous: [change](https://rewindex.com/change/raf0a4a522af3fe.md) · All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r18f8ac32068b7d · Markdown: https://rewindex.com/change/r18f8ac32068b7d.md · JSON: https://rewindex.com/api/v1/changes/r18f8ac32068b7d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T23:44:34.645Z