Major incidents SaaS vendor changes, page 19

Gorgias reported a major AI Agent API incident from 2026-07-16 13:56 UTC to 2026-07-16 14:26 UTC, lasting 29 min. Elevated 5XX errors meant some requests could fail or be delayed, and automated responses on affected tickets might not be sent. The incident was resolved; no specific cause or fix was disclosed.

Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally.

WorkOS reported major email delivery delays affecting AuthKit, Core Services - AuthKit, Dashboard, and Supporting Services - Dashboard. The incident started at 2026-07-16 12:06 UTC and was resolved at 2026-07-16 12:21 UTC, lasting 15 min; WorkOS identified and resolved the issue but did not specify the cause or fix.

Customers with custom SSO configurations could not log in to Semgrep and saw 504 Gateway Timeout errors. The major-impact incident started at 2026-07-16 09:38 UTC and was resolved at 2026-07-16 12:46 UTC, lasting 3 h 7 min. Semgrep stated that the third-party vendor resolved it.

Iterable reported a critical US-region application and API outage starting 2026-07-16 09:27 UTC, resolved at 2026-07-16 10:07 UTC (39 min). Engineering deployed a fix across the US environment; successful logins resumed, and all sends and journeys that may have been delayed were processed by resolution.

RevenueCat reported a major SSO incident from 2026-07-16 09:13 UTC to 2026-07-16 10:47 UTC, lasting 1 h 34 min. Only organizations with SSO configured faced dashboard sign-in difficulties or interrupted sessions; SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports were unaffected. The SSO provider implemented a fix, and the incident was resolved.

Rippling reported a critical incident in which some users saw "Access denied" when accessing Rippling. It started and was resolved at 2026-07-16 09:00 UTC, with a computed duration of 0 min; Rippling said the issue was fully mitigated and service was fully operational again.

Ashby reported a major incident causing intermittent SSO login failures and timeouts from 2026-07-16 08:40 UTC to 2026-07-16 11:00 UTC, lasting 2 h 20 min. An upstream provider incident caused the failures; the provider resolved it, and Ashby confirmed recovery. Other sign-in methods, including magic-link sign-in, and the rest of Ashby were unaffected.

Vercel reported a major SAML Single Sign-On outage preventing SAML/SSO login and access to SSO-protected teams through the dashboard and CLI. It started at 2026-07-16 08:39 UTC and resolved at 2026-07-16 10:45 UTC, lasting 2 h 5 min. Vercel identified the root cause and implemented a fix but did not specify either.

A major SAML Single Sign-On (SSO) outage prevented login and access to SSO-protected teams through the Vercel dashboard and CLI. It started at 2026-07-16 08:39 UTC and was resolved at 2026-07-16 10:45 UTC, lasting 2 h 5 min. The vendor reported implementing a fix but did not specify the root cause.

WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem.

BigCommerce reported a major Checkout & Payment Processing outage causing transaction errors for merchants using Cybersource V2, starting 2026-07-16 00:39 UTC and lasting 9 h 53 min. BigCommerce attributed it to a provider outage; Cybersource applied mitigation, and BigCommerce reported no further payment-processing issues when it resolved the incident at 2026-07-16 10:33 UTC.

Some users enrolled in 2FA experienced login loops accessing the Render Dashboard in a major-impact incident starting 2026-07-15 21:50 UTC. Render implemented a fix at 22:06 UTC and marked the incident resolved at 22:56 UTC; the computed duration was 1 h 5 min.

Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC.

Codecov reported a major processing-service degradation that could cause significant delays in coverage notifications on pull requests. It started at 2026-07-15 17:29 UTC and was resolved at 2026-07-16 00:24 UTC, lasting 6 h 54 min; Codecov reported implementing a fix and monitoring the results.

Temporal Cloud reported a major incident causing visibility query errors for namespaces in us-east-2, starting 2026-07-15 16:55 UTC and resolving 2026-07-15 21:15 UTC (4 h 19 min). Temporal scaled up service for mitigation and advised MRN-enabled customers to fail over to passive regions. All namespaces failed over by Temporal were failed back before resolution.

Gorgias reported major AI Agent knowledge-retrieval failures between 08:00 and 18:30 UTC on July 14: Help Center articles and guidance were intermittently missed, allowing context-only answers. A third-party ML provider infrastructure issue caused the failures; the incident record started and resolved at 2026-07-15 16:42 UTC (computed duration: 0 min).

PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC.

Gorgias reported a major outage affecting Knowledge content syncing from Store website and URLs sources for many stores; existing content was unaffected. It started 2026-07-15 10:18 UTC and lasted 2 days 3 h, resolving 2026-07-17 13:27 UTC after Gorgias deployed a fix for Store website sync issues.

Smartsheet US had a major outage from 2026-07-15 09:23 UTC to 2026-07-15 09:55 UTC (32 min), causing incomplete loading during login or item access. Smartsheet attributed authorization-check errors to a routine system update temporarily directing some requests to unavailable infrastructure; a fix was implemented and the incident resolved.

Box Relay experienced a major-impact degradation starting 2026-07-15 04:14 UTC, affecting workflow functionality. The incident lasted 2 h 29 min and was resolved at 2026-07-15 06:43 UTC after a fix was implemented; Box confirmed full functionality was restored.

Render Dashboard was unavailable in a critical-impact incident starting 2026-07-15 00:22 UTC, resolved at 2026-07-15 00:54 UTC after 31 min. Render reported identifying the root cause and making a change that restored the dashboard, but did not specify the cause or fix.

Elastic Cloud reported a major Cloud Console incident affecting access to create, update, delete and view Elastic Cloud Hosted deployments. It started at 2026-07-15 00:15 UTC; management access was restored at 00:31 UTC, and the incident was resolved at 2026-07-15 01:12 UTC, with a reported duration of 56 min.

SurveyMonkey reported a major Help Center chatbot outage preventing customers from reaching a live agent or submitting an email support case. It started at 2026-07-14 19:07 UTC and was resolved at 2026-07-14 20:06 UTC, lasting 58 min. A fix was implemented at 07-14 20:00 UTC; no cause was stated.

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC.

Bitrise reported a major ORD data center outage affecting Builds (CI), with possible failures or delays, starting 2026-07-14 16:40 UTC and resolved after 25 h 33 min. Dropped packets between nodes caused failed health checks and cluster-wide disruption; mitigation restored job scheduling, and network configuration changes were applied across all data centers.

Lever reported a critical outage affecting offer-letter generation and delivery in Global Data Center - LeverTRM - Hire, Hire +, starting 2026-07-14 14:47 UTC and resolved 2026-07-14 23:50 UTC (9 h 2 min). The postmortem reported intermittent document/resume preview failures caused by a failed conversion step; no data loss occurred.

Sentry reported critical error-ingestion degradation in the DE region starting 2026-07-14 14:44 UTC and resolved at 2026-07-14 19:32 UTC, lasting 4 h 47 min. Error processing returned to real time and backlogs cleared; a fix was deployed to unblock feedback ingestion, which also returned to real time with its backlog processed.

Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational.

Cloudsmith reported a major incident causing intermittent Docker image sync failures from 2026-07-14 08:23 UTC to 2026-07-14 16:07 UTC, lasting 7 h 43 min. Security scan results were delayed, and some customers experienced SBOM generation failures during mitigation. Services were fully restored and the impacted SBOM backfill completed.

Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min.

Amplitude reported a critical outage affecting its UI, MCP and REST APIs, starting 2026-07-13 21:31 UTC and resolved at 2026-07-13 23:07 UTC (1 h 36 min). A fix was implemented; Amplitude expected no data loss, said the EU data center should be unaffected, and required no customer action.

Amplitude reported a major degradation affecting Agents and Chat: some users could not load or use AI-powered features. The incident started at 2026-07-13 18:51 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 4 h 25 min; no cause or fix was stated.

Mailgun reported a critical incident involving US Email Validation 500 errors and an unavailable Control Panel, starting 2026-07-13 18:23 UTC and resolved at 2026-07-13 19:56 UTC (1 h 32 min). A fix was implemented and monitored; no cause was stated.

Monday.com reported major platform latency and loading failures affecting Boards, Dashboards, Docs, Automations, AI features and other services, with Platform and Dashboards components listed across AUS, EU and US. The incident started at 2026-07-13 14:37 UTC and lasted 2 h 57 min, resolving at 2026-07-13 17:34 UTC; a fix was implemented at 17:04 UTC.

Amplitude reported a major outage affecting the Custom Metrics metric details page, which could fail to load or display an error. The incident started at 2026-07-13 11:41 UTC and was resolved at 2026-07-13 14:59 UTC, lasting 3 h 17 min. A deployed fix restored normal loading; no data was lost.

Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now.

Amplitude reported major elevated latency in the EU affecting Analytics - Web Application, Audiences - Web Application, Experiment - Web Application, Guides & Surveys, Session Replay and Web Application. The incident ran from 2026-07-13 06:15 UTC to 2026-07-13 08:39 UTC (2 h 23 min); a rollback restored performance.

Sentry reported critical ingestion delays for spans, logs and crons in the US region, affecting monitoring and alerting. The incident ran from 2026-07-13 00:58 UTC to 2026-07-13 02:56 UTC (1 h 58 min); Sentry implemented a fix and confirmed ingestion had caught up and alerts were restored.

Baseten reported a major partial outage of Model APIs affecting Kimi-K2.6 and GLM-5.2, starting 2026-07-13 00:04 UTC and lasting 2 h 6 min until resolution at 2026-07-13 02:10 UTC. Baseten identified an infiniband outage at one provider; GLM-5.2 recovered first, followed by Kimi-K2.6.

CockroachDB reported a major cluster creation failure affecting CockroachDB Basic/Standard starting at 2026-07-12 20:08 UTC. Cluster creation was restored at 2026-07-12 21:24 UTC, resolving the incident after 1 h 16 min.

Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated.

SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored.

JFrog reported a critical potential Xray disruption across all regions, with a subset of customers potentially experiencing authentication errors or failures accessing Xray and performing related operations. It started at 2026-07-12 10:45 UTC and was resolved at 2026-07-12 12:45 UTC, lasting 1 h 59 min; no cause or specific fix was stated.

A major Cloudinary incident caused elevated errors for g_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally.

Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated.

Brex’s Dashboard and External APIs were down for temporary maintenance starting 2026-07-12 07:08 UTC. The vendor marked the impact as major; maintenance ended and availability was restored at 2026-07-12 07:17 UTC, after 9 min.

Cloudsmith reported a major partial outage with elevated error rates across all regions, starting at 2026-07-11 00:59 UTC and resolved at 2026-07-11 01:26 UTC; the computed duration was 26 min. Engineers reported resolving the issue at 01:07 UTC, but no cause was stated.