Changes / Gorgias / Aircall V2 not creating tickets
Gorgias: Major incident: Aircall V2 not creating tickets
Summary
Gorgias reported a major incident: Aircall V2 was not creating tickets, affecting customers using the integration. It started at 2026-10-07 08:57 UTC and was resolved at 2026-10-08 12:27 UTC, lasting 27 h 29 min. Aircall, which manages the integration, applied a fix; Gorgias monitored traffic before confirming resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Aircall V2 not creating tickets
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-10-07 08:57 UTC
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After: 2026-10-08 12:27 UTC
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After: Aircall Aircall Apps, Helpdesk Integrations - Aircall Aircall Apps
Before: not present
After: We have identified an issue in the Aircall V2 integration which is managed by Aircall itself.
Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66
Before: not present
After: Aircall has made a fix on their side and resolved the incident. See status page update here: https://status.aircall.com/incidents/8v8s2hp1pj66.
We are monitoring the Aircall V2 integration traffic on our end to confirm the fix.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Aircall V2 not creating tickets (this change) Gorgias reported a major incident: Aircall V2 was not creating tickets, affecting customers using the integration. It started at 2026-10-07 08:57 UTC and was resolved at 2026-10-08 12:27 UTC, lasting 27 h 29 min. Aircall, which manages the integration, applied a fix; Gorgias monitored traffic before confirming resolution. | Major incident |