# Gorgias: Major incident: Aircall V2 not creating tickets

**Summary:** Gorgias reported a major incident: Aircall V2 was not creating tickets, affecting customers using the integration. It started at 2026-10-07 08:57 UTC and was resolved at 2026-10-08 12:27 UTC, lasting 27 h 29 min. Aircall, which manages the integration, applied a fix; Gorgias monitored traffic before confirming resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-07 08:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lqvv31yrj3wk](https://stspg.io/lqvv31yrj3wk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/9ds3nstjx6pj@9bf3ae3373f4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Aircall V2 not creating tickets
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 08:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 12:27 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Aircall Apps, Helpdesk Integrations - Aircall Aircall Apps
```

**7. Added: Update** (identified) · 2026-10-07 08:57 UTC

```diff
+ We have identified an issue in the Aircall V2 integration which is managed by Aircall itself. Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66
```

**8. Added: Update** (monitoring) · 2026-10-08 12:21 UTC

```diff
+ Aircall has made a fix on their side and resolved the incident. See status page update here: https://status.aircall.com/incidents/8v8s2hp1pj66. We are monitoring the Aircall V2 integration traffic on our end to confirm the fix.
```

**9. Added: Update** (resolved) · 2026-10-08 12:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 08:57 UTC | Major incident: Aircall V2 not creating tickets (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iaed6199bebab22 · Markdown: https://rewindex.com/change/iaed6199bebab22.md · JSON: https://rewindex.com/api/v1/changes/iaed6199bebab22 · Generated 2026-10-18T01:30:41.576Z