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Bandwidth: Major incident: Bandwidth App Incident

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Bandwidth removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Bandwidth App Incident
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2026-10-06 18:41 UTC
AddedResolved time#5
Before: not present
After: 2026-10-06 19:45 UTC
AddedAffected components#6
Before: not present
After: Bandwidth App, New Number Ordering, Number Management Services - New Number Ordering, Number Management Services - Number Porting, Number Management Services - Phone Number Lookup API, Number Porting, Phone Number Lookup API, Portals - Bandwidth App
AddedUpdateinvestigating#7
Before: not present
After: Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
AddedUpdateidentified#8
Before: not present
After: Teams have identified the source of this incident and continue working towards a resolution.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.
AddedUpdatepostmortem#10
Before: not present
After: Between 16:18 UTC and 19:17 UTC on October 6th, Numbers ordering and porting requests were failing. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.](https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, October 6

1 incident change

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