Bandwidth: Bandwidth App Incident
Affected components: Number Management Services - Phone Number Lookup APIPhone Number Lookup APINumber Management Services - Number PortingNumber PortingNew Number OrderingNumber Management Services - New Number OrderingBandwidth AppPortals - Bandwidth App
Timeline of updates
- investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
- identified
Teams have identified the source of this incident and continue working towards a resolution.
- resolved
This incident has been resolved.
- postmortem
Between 16:18 UTC and 19:17 UTC on October 6th, Numbers ordering and porting requests were failing. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.](https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).