# Bandwidth: Bandwidth App Incident

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-10-06 18:41 UTC · Resolved: 2026-10-06 19:45 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Number Management Services - Phone Number Lookup API, Phone Number Lookup API, Number Management Services - Number Porting, Number Porting, New Number Ordering, Number Management Services - New Number Ordering, Bandwidth App, Portals - Bandwidth App
- [Vendor status page: https://stspg.io/nn0y888g9tbk](https://stspg.io/nn0y888g9tbk)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-06 18:41 UTC: Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
- **identified** 2026-10-06 18:58 UTC: Teams have identified the source of this incident and continue working towards a resolution.
- **resolved** 2026-10-06 19:45 UTC: This incident has been resolved.
- **postmortem** 2026-10-07 08:54 UTC: Between 16:18 UTC and 19:17 UTC on October 6th, Numbers ordering and porting requests were failing.  Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: \[https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.\](https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.)  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-06 18:41 UTC: [Major incident: Bandwidth App Incident](https://rewindex.com/change/ie673cd636e3843.md)


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Canonical: https://rewindex.com/company/bandwidth/incidents/yvxj93chnw89 · Markdown: https://rewindex.com/company/bandwidth/incidents/yvxj93chnw89.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/yvxj93chnw89 · Generated 2026-10-20T01:30:47.596Z