# Bandwidth: Major incident: Bandwidth App Incident

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-06 18:41 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/nn0y888g9tbk](https://stspg.io/nn0y888g9tbk)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/yvxj93chnw89@3c3fe46b1bc6
- Change 1 of 1 for this incident

Incident page (full timeline): [Bandwidth App Incident](https://rewindex.com/company/bandwidth/incidents/yvxj93chnw89.md)
## What changed

**1. Added: Title**

```diff
+ Bandwidth App Incident
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-10-06 18:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 19:45 UTC
```

**6. Added: Affected components**

```diff
+ Bandwidth App, New Number Ordering, Number Management Services - New Number Ordering, Number Management Services - Number Porting, Number Management Services - Phone Number Lookup API, Number Porting, Phone Number Lookup API, Portals - Bandwidth App
```

**7. Added: Update** (investigating) · 2026-10-06 18:41 UTC

```diff
+ Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
```

**8. Added: Update** (identified) · 2026-10-06 18:58 UTC

```diff
+ Teams have identified the source of this incident and continue working towards a resolution.
```

**9. Added: Update** (resolved) · 2026-10-06 19:45 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (postmortem) · 2026-10-07 08:54 UTC

```diff
+ Between 16:18 UTC and 19:17 UTC on October 6th, Numbers ordering and porting requests were failing.  Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.](https://www.bandwidth.com/support/en/articles/17609737-20261006-numbers-us-ordering-and-porting-outage.)  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 18:41 UTC | Major incident: Bandwidth App Incident (this change) | major |

All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie673cd636e3843 · Markdown: https://rewindex.com/change/ie673cd636e3843.md · JSON: https://rewindex.com/api/v1/changes/ie673cd636e3843 · Generated 2026-10-19T23:13:31.466Z