Changes / Claude / Elevated errors loading usage data on platform.claude.com
Claude: Major incident: Elevated errors loading usage data on platform.claude.com
Summary
Claude Console’s Usage page and Admin API usage report returned errors; Messages API requests were unaffected. The major incident started at 2026-10-07 01:20 UTC and was resolved at 2026-10-07 02:33 UTC (1 h 13 min). Claude reported the actual error window as 00:00 UTC on October 7 to 01:40 UTC on October 7.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elevated errors loading usage data on platform.claude.com
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After: major
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After: resolved
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After: 2026-10-07 01:20 UTC
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After: 2026-10-07 02:33 UTC
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After: Claude Console (platform.claude.com)
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After: We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT. Messages API requests are not affected. We will provide an update as soon as possible.
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After: This incident has been resolved. From 17:00 PT on October 6 / 00:00 UTC on October 7 to 18:40 PT on October 6 / 01:40 UTC on October 7, many requests to load usage data on the platform.claude.com Usage page and the Admin API usage report returned errors.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors loading usage data on platform.claude.com (this change) Claude Console’s Usage page and Admin API usage report returned errors; Messages API requests were unaffected. The major incident started at 2026-10-07 01:20 UTC and was resolved at 2026-10-07 02:33 UTC (1 h 13 min). Claude reported the actual error window as 00:00 UTC on October 7 to 01:40 UTC on October 7. | Major incident |