# Claude: Major incident: Elevated errors loading usage data on platform.claude.com

**Summary:** Claude Console’s Usage page and Admin API usage report returned errors; Messages API requests were unaffected. The major incident started at 2026-10-07 01:20 UTC and was resolved at 2026-10-07 02:33 UTC (1 h 13 min). Claude reported the actual error window as 00:00 UTC on October 7 to 01:40 UTC on October 7. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-07 01:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/scdhhnplc2jn](https://stspg.io/scdhhnplc2jn)
- [Company: Claude](https://rewindex.com/company/claude.md)
- Versions: before (none: first archived) → after incident\_version:6/wf2v8ms031sx@f117313d46ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors loading usage data on platform.claude.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 01:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-07 02:33 UTC
```

**6. Added: Affected components**

```diff
+ Claude Console (platform.claude.com)
```

**7. Added: Update** (investigating) · 2026-10-07 01:20 UTC

```diff
+ We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT. Messages API requests are not affected. We will provide an update as soon as possible.
```

**8. Added: Update** (resolved) · 2026-10-07 02:33 UTC

```diff
+ This incident has been resolved. From 17:00 PT on October 6 / 00:00 UTC on October 7 to 18:40 PT on October 6 / 01:40 UTC on October 7, many requests to load usage data on the platform.claude.com Usage page and the Admin API usage report returned errors.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 01:20 UTC | Major incident: Elevated errors loading usage data on platform.claude.com (this change) | outage |

All Claude changes: [timeline](https://rewindex.com/company/claude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic26ec8866eff89 · Markdown: https://rewindex.com/change/ic26ec8866eff89.md · JSON: https://rewindex.com/api/v1/changes/ic26ec8866eff89 · Generated 2026-10-18T02:28:14.979Z