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Claude: Elevated errors loading usage data on platform.claude.com

Impact: majorStatus: resolvedStarted Resolved (1.2 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Claude Console’s Usage page and Admin API usage report returned errors; Messages API requests were unaffected. The major incident started at 2026-10-07 01:20 UTC and was resolved at 2026-10-07 02:33 UTC (1 h 13 min). Claude reported the actual error window as 00:00 UTC on October 7 to 01:40 UTC on October 7.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Claude Console (platform.claude.com)

Timeline of updates

  1. investigating

    We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT. Messages API requests are not affected. We will provide an update as soon as possible.

  2. resolved

    This incident has been resolved. From 17:00 PT on October 6 / 00:00 UTC on October 7 to 18:40 PT on October 6 / 01:40 UTC on October 7, many requests to load usage data on the platform.claude.com Usage page and the Admin API usage report returned errors.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Claude profile · Recent Claude incidents · Markdown · JSON