ChangesBandwidthOutbound Calling- France
Bandwidth: Major incident: Outbound Calling- France
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Bandwidth removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Outbound Calling- France
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After: major
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After: postmortem
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After: 2026-10-06 07:01 UTC
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After: 2026-10-06 12:04 UTC
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After: France Calling Services - Outbound Calling - France, Outbound Calling - France
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After: Teams are investigating an incident impacting Diversion header calls in France. These calls may not complete as expected.
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After: This incident has been resolved.
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After: Between 04:37 UTC and 11:47 UTC on October 6th, a subset of Bandwidth's outbound voice calls to France failed to connect.
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.](https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.)
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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History of this incident
Tuesday, October 6
1 incident change
- MajorMajor incident
Outbound Calling- Francethis change