Bandwidth: Outbound Calling- France
Affected components: France Calling Services - Outbound Calling - FranceOutbound Calling - France
Timeline of updates
- investigating
Teams are investigating an incident impacting Diversion header calls in France. These calls may not complete as expected.
- resolved
This incident has been resolved.
- postmortem
Between 04:37 UTC and 11:47 UTC on October 6th, a subset of Bandwidth's outbound voice calls to France failed to connect. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.](https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).