# Bandwidth: Outbound Calling- France

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-10-06 07:01 UTC · Resolved: 2026-10-06 12:04 UTC · Duration: 5.0 h
- Updates: 3 · Affected components: France Calling Services - Outbound Calling - France, Outbound Calling - France
- [Vendor status page: https://stspg.io/gygy9tt90ws0](https://stspg.io/gygy9tt90ws0)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-06 07:01 UTC: Teams are investigating an incident impacting Diversion header calls in France.  These calls may not complete as expected.
- **resolved** 2026-10-06 12:04 UTC: This incident has been resolved.
- **postmortem** 2026-10-06 12:14 UTC: Between 04:37 UTC and 11:47 UTC on October 6th, a subset of Bandwidth's outbound voice calls to France failed to connect.  Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: \[https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.\](https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.)  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-06 07:01 UTC: [Major incident: Outbound Calling- France](https://rewindex.com/change/ib9be23604a795d.md)


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Canonical: https://rewindex.com/company/bandwidth/incidents/v865j01w23p8 · Markdown: https://rewindex.com/company/bandwidth/incidents/v865j01w23p8.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/v865j01w23p8 · Generated 2026-10-20T02:20:29.940Z