# Bandwidth: Major incident: Outbound Calling- France

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-06 07:01 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/gygy9tt90ws0](https://stspg.io/gygy9tt90ws0)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/v865j01w23p8@c4a45587a13d
- Change 1 of 1 for this incident

Incident page (full timeline): [Outbound Calling- France](https://rewindex.com/company/bandwidth/incidents/v865j01w23p8.md)
## What changed

**1. Added: Title**

```diff
+ Outbound Calling- France
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-10-06 07:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 12:04 UTC
```

**6. Added: Affected components**

```diff
+ France Calling Services - Outbound Calling - France, Outbound Calling - France
```

**7. Added: Update** (investigating) · 2026-10-06 07:01 UTC

```diff
+ Teams are investigating an incident impacting Diversion header calls in France.  These calls may not complete as expected.
```

**8. Added: Update** (resolved) · 2026-10-06 12:04 UTC

```diff
+ This incident has been resolved.
```

**9. Added: Update** (postmortem) · 2026-10-06 12:14 UTC

```diff
+ Between 04:37 UTC and 11:47 UTC on October 6th, a subset of Bandwidth's outbound voice calls to France failed to connect.  Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.](https://www.bandwidth.com/support/en/articles/17462013-20261006-bwi-voice-sfr-fra-outbound-migration-438-invalid-identity-header-errors.)  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 07:01 UTC | Major incident: Outbound Calling- France (this change) | major |

All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib9be23604a795d · Markdown: https://rewindex.com/change/ib9be23604a795d.md · JSON: https://rewindex.com/api/v1/changes/ib9be23604a795d · Generated 2026-10-19T23:13:02.896Z