Changes / ChatGPT / Unable to create new ChatGPT Work threads in latest version of desktop app

ChatGPT: Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app

Summary

A major outage prevented creation of new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and resolving 2026-10-07 11:53 UTC after 6 h 21 min. Fixed versions were released for Linux, macOS and Windows; affected users should update to the latest version.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: status.openai.com

What changed

AddedTitle#1
Before: not present
After: Unable to create new ChatGPT Work threads in latest version of desktop app
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-07 05:31 UTC
AddedResolved time#5
Before: not present
After: 2026-10-07 11:53 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are investigating the issue. Version 26.1002.51308 is affected
AddedUpdateidentified#7
Before: not present
After: we have identified the issue, working on rolling back to the previous version.
AddedUpdateidentified#8
Before: not present
After: We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows.
AddedUpdateidentified#9
Before: not present
After: We are actively working on a fixed app version for Windows.
AddedUpdateresolved#10
Before: not present
After: We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app (this change)
A major outage prevented creation of new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and resolving 2026-10-07 11:53 UTC after 6 h 21 min. Fixed versions were released for Linux, macOS and Windows; affected users should update to the latest version.
Major incident

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