Companies / ChatGPT / incidents

ChatGPT: Unable to create new ChatGPT Work threads in latest version of desktop app

Impact: majorStatus: resolvedStarted Resolved (6.4 h)5 updatesSource: status.openai.com (opens in new tab)
Summary

A major outage prevented creation of new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and resolving 2026-10-07 11:53 UTC after 6 h 21 min. Fixed versions were released for Linux, macOS and Windows; affected users should update to the latest version.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Codex in ChatGPT Desktop

Timeline of updates

  1. investigating

    We are investigating the issue. Version 26.1002.51308 is affected

  2. identified

    we have identified the issue, working on rolling back to the previous version.

  3. identified

    We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows.

  4. identified

    We are actively working on a fixed app version for Windows.

  5. resolved

    We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). ChatGPT profile · Recent ChatGPT incidents · Markdown · JSON