# ChatGPT: Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app

**Summary:** A major outage prevented creation of new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and resolving 2026-10-07 11:53 UTC after 6 h 21 min. Fixed versions were released for Linux, macOS and Windows; affected users should update to the latest version. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-07 05:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.openai.com/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM](https://status.openai.com/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)
- Versions: before (none: first archived) → after incident\_version:5/01M4ADHMMBK7K92NJFJ0DXRYJM@138c59046eb5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to create new ChatGPT Work threads in latest version of desktop app
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 05:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-07 11:53 UTC
```

**6. Added: Update** (investigating) · 2026-10-07 02:00 UTC

```diff
+ We are investigating the issue. Version 26.1002.51308 is affected
```

**7. Added: Update** (identified) · 2026-10-07 05:54 UTC

```diff
+ we have identified the issue, working on rolling back to the previous version.
```

**8. Added: Update** (identified) · 2026-10-07 09:28 UTC

```diff
+ We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows.
```

**9. Added: Update** (identified) · 2026-10-07 11:06 UTC

```diff
+ We are actively working on a fixed app version for Windows.
```

**10. Added: Update** (resolved) · 2026-10-07 11:53 UTC

```diff
+ We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 05:31 UTC | Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app (this change) | outage |

All ChatGPT changes: [timeline](https://rewindex.com/company/chatgpt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9777efad6210a1 · Markdown: https://rewindex.com/change/i9777efad6210a1.md · JSON: https://rewindex.com/api/v1/changes/i9777efad6210a1 · Generated 2026-10-18T00:39:31.808Z