Changes / Brevo / Issue with Ecommerce orders
Brevo: Critical incident: Issue with Ecommerce orders
Summary
Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with Ecommerce orders
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-10-07 12:21 UTC
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After: 2026-10-07 12:32 UTC
Before: not present
After: We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Before: not present
After: We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
Before: not present
After: The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Issue with Ecommerce orders (this change) Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated. | Major incident |