Brevo change history

Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated.

Brevo reported a major SMS degradation causing soft bounces and sending disruptions for some customers, starting 2026-10-01 10:19 UTC and resolved at 2026-10-01 12:21 UTC, lasting 2 h 1 min. Brevo confirmed SMS campaigns and transactional SMS were processing normally again; it did not disclose the cause or specific fix.

Brevo reported a critical outage affecting Contacts and Imports services, disrupting usage for some customers starting 2026-09-19 12:51 UTC. The incident lasted 38 min and was resolved at 2026-09-19 13:30 UTC; Brevo reported mitigating the impact and reducing errors but did not disclose the cause or specific fix.

Brevo reported a critical outage affecting SSO and SAML login, disrupting access for some customers. It started at 2026-09-10 10:29 UTC and was resolved at 2026-09-10 10:50 UTC, lasting 21 min; Brevo confirmed all affected services were functioning normally.

Brevo reported a critical Phone Application incident disrupting some customers’ incoming and outgoing calls, starting at 2026-08-12 12:44 UTC and resolved at 2026-08-12 13:11 UTC; the computed duration was 26 min. Brevo said it identified the cause without detailing it, mitigated the impact, and restored normal service.