# Brevo change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Brevo](https://rewindex.com/company/brevo.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 5 | 5 | 2026-10-07 12:21 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-07 12:21 UTC | Major incident | [Critical incident: Issue with Ecommerce orders](https://rewindex.com/change/i312133af79ee27.md) | outage | Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated. |
| 2026-10-01 10:19 UTC | Major incident | [Major incident: SMS Soft Bounces](https://rewindex.com/change/i93e44c118abb17.md) | degradation | Brevo reported a major SMS degradation causing soft bounces and sending disruptions for some customers, starting 2026-10-01 10:19 UTC and resolved at 2026-10-01 12:21 UTC, lasting 2 h 1 min. Brevo confirmed SMS campaigns and transactional SMS were processing normally again; it did not disclose the cause or specific fix. |
| 2026-09-19 12:51 UTC | Major incident | [Critical incident: Issues with Contacts and Imports services](https://rewindex.com/change/i656c9ba18d558f.md) | outage | Brevo reported a critical outage affecting Contacts and Imports services, disrupting usage for some customers starting 2026-09-19 12:51 UTC. The incident lasted 38 min and was resolved at 2026-09-19 13:30 UTC; Brevo reported mitigating the impact and reducing errors but did not disclose the cause or specific fix. |
| 2026-09-10 10:29 UTC | Major incident | [Critical incident: SSO and SAML login not available](https://rewindex.com/change/i649f15672263be.md) | outage | Brevo reported a critical outage affecting SSO and SAML login, disrupting access for some customers. It started at 2026-09-10 10:29 UTC and was resolved at 2026-09-10 10:50 UTC, lasting 21 min; Brevo confirmed all affected services were functioning normally. |
| 2026-08-12 12:44 UTC | Major incident | [Critical incident: Issue with Phone Application](https://rewindex.com/change/i0d755b5f3f9b59.md) | outage | Brevo reported a critical Phone Application incident disrupting some customers’ incoming and outgoing calls, starting at 2026-08-12 12:44 UTC and resolved at 2026-08-12 13:11 UTC; the computed duration was 26 min. Brevo said it identified the cause without detailing it, mitigated the impact, and restored normal service. |


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Canonical: https://rewindex.com/company/brevo/changes · Markdown: https://rewindex.com/company/brevo/changes.md · JSON: https://rewindex.com/api/v1/companies/brevo/changes · Generated 2026-10-18T00:37:08.990Z