# Brevo: Critical incident: Issue with Ecommerce orders

**Summary:** Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-07 12:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.brevo.com/incidents/01M4B4YQHBGEA5GNM1J2CEJ7CZ](https://status.brevo.com/incidents/01M4B4YQHBGEA5GNM1J2CEJ7CZ)
- [Company: Brevo](https://rewindex.com/company/brevo.md)
- Versions: before (none: first archived) → after incident\_version:237/01M4B4YQHBGEA5GNM1J2CEJ7CZ@f01cd7b8aab1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Ecommerce orders
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 12:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-07 12:32 UTC
```

**6. Added: Update** (investigating) · 2026-10-07 12:21 UTC

```diff
+ We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
```

**7. Added: Update** (monitoring) · 2026-10-07 12:27 UTC

```diff
+ We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
```

**8. Added: Update** (resolved) · 2026-10-07 12:32 UTC

```diff
+ The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 12:21 UTC | Critical incident: Issue with Ecommerce orders (this change) | outage |

All Brevo changes: [timeline](https://rewindex.com/company/brevo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i312133af79ee27 · Markdown: https://rewindex.com/change/i312133af79ee27.md · JSON: https://rewindex.com/api/v1/changes/i312133af79ee27 · Generated 2026-10-18T02:29:26.000Z