Brevo: Issue with Ecommerce orders
Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: E-commerceE-Commerce API
Timeline of updates
- investigating
We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Rewindex changes for this incident
- Critical incident: Issue with Ecommerce orders 2026-10-07 12:21 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.brevo.com (opens in new tab). Brevo profile · Recent Brevo incidents · Markdown · JSON