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CompaniesTwilioMonthly reportsJanuary 2025

Twilio in January 2025: incidents, uptime and changes

149incidents posted
2labelled major or critical
94.21%free of major/critical
11.40%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 43 h 4 min, incident time 27.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 119 · No impact listed 28

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free NumbersMajor3.1 hresolved01-13
AccSec US AT&T API IssueMajor40 hresolved01-26

Other incidents 147

IncidentImpactStartedDurationStatusDay
Messaging insights may report inaccurate data for scheduled messages.Minor9.2 hresolved01-01
SMS Delivery Delays To Vodafone GermanyMinor2.8 hresolved01-01
Customers Unable To Purchase Package PlansMinor3.9 hresolved01-01
SMS Delivery Delays and Delivery Failures to Tigo Networks in HondurasNo impact listed0 minresolved01-02
SMS Delivery Delays to Tigo Network in HondurasMinor8.4 hresolved01-02
SMS Delivery Delays to Grameenphone in BangladeshMinor5.8 hresolved01-02
SMS Delivery Failures to Lonestar Network in LiberiaNo impact listed0 minresolved01-02
SMS Delivery Delays & Failures to Legos Network in FranceMinor9.6 hresolved01-02
SMS Delivery Delays To Globe & Smart Network In Philippines Over Domestic Pre Registered Sender IDMinor8.1 hresolved01-03
SMS Delivery Failures to Altice Network in United States of America over a Subset of Short CodesMinor3 dresolved01-03
SMS Delivery Delay To Multiple Network In Multiple CountriesMinor6.3 hresolved01-04
SMS Delivery Delays to Multiple Networks in the United States over a Subset of Short CodesMinor2.5 hresolved01-05
Inbound Call Failures to Twilio El Salvador Phone NumbersMinor4.8 hresolved01-05
SMS Delivery Delays to MTS Network in Russian FederationMinor13 hresolved01-06
SMS Delivery Delays to MTS Network in Russian FederationNo impact listed12 minresolved01-06
Request Phone Numbers PageMinor1.2 hresolved01-06
SMS Delivery Delays to Telefonica and Entel Networks in ChileMinor11 hresolved01-07
SMS Delivery Delays to T-Mobile in United States of America via Subset of ShortcodesMinor6.9 hresolved01-07
SMS Delivery Report Delays and Failures to CDMA Networks in YemenMinor20 hresolved01-07
Automated Alert: No Customer ImpactNo impact listed17 minresolved01-08
Attempts to Create and Update TwiML Applications via the Console and REST API Failed with 5xx ErrorsNo impact listed0 minresolved01-08
SMS Delivery Delays and Failures to MTS Network in BelarusMinor4.6 hresolved01-08
SMS Delivery Delays to Orange and Tigo Networks in Congo Democratic RepublicMinor11 hresolved01-08
SMS Delivery Delays to Multiple Networks in TurkeyMinor4.3 hresolved01-08
WhatsApp Outbound Messages Failing with Error Code 63005Minor5.3 hresolved01-08
Automated Alert: Combined with Existing IncidentNo impact listed13 minresolved01-09
MMS and SMS Delivery Delays to Verizon Network in United States of AmericaMinor2.7 hresolved01-09
SMS Delivery Delay to Tim Network in BrazilMinor11 hresolved01-09
SMS Delivery Report Delays to Chunghwa in Taiwan, Province of ChinaMinor18 hresolved01-09
SMS Delivery Delays to Telefonica in ChileMinor8.0 hresolved01-09
SMS Delivery Failures to Tele2 in Russian FederationMinor2 dresolved01-09
SMS Delivery Delays to Claro in the Dominican RepublicMinor3.5 hresolved01-10
SMS Delivery Delays to Telstra in AustraliaNo impact listed2.9 hresolved01-10
Errors with US API.Minor8.8 hresolved01-10
SMS Delivery Delays to MTN Network in Ivory CoastMinor5.2 hresolved01-10
SMS Delivery Delays to Shelcomm Network in United States of AmericaMinor5.4 hresolved01-10
Unable to Receive OAuth Token From StripeMinor6 dresolved01-10
On Call Engineers are Investigating an issue with Conference API Reads Impacted in AU1No impact listed15 minresolved01-10
SMS Delivery Delays to Claro Network in Brazil via a Subset of Short CodesMinor4.3 hresolved01-10
SMS Delivery Delays to MTN Network in NigeriaMinor6.6 hresolved01-10
SMS Delivery Delay to Kolbi ICE Network in Costa RicaMinor4.6 hresolved01-11
SMS Delivery Delays to MTN in NigeriaMinor5.6 hresolved01-11
SMS Delivery Delays And Failures to RighTel Network in IranMinor17 hresolved01-12
SMS Delivery Delays and Failures to Etisalat Network in EgyptMinor3 dresolved01-12
SMS Delivery Delays to Telefonica Network in MexicoMinor1.0 hresolved01-13
AT&T US API Errors Impacting Account Security ServicesMinor12 hresolved01-13
Recordings Failing to be Created in IE1 Home RegionMinor23 minresolved01-13
SMS Delivery Delays to 02 Network in United KingdomMinor4.9 hresolved01-13
SMS Delivery Delays to TIM Network in BrazilMinor15 hresolved01-13
Inbound Call Failures to a Subset of Twilio Numbers From Multiple CoutriesMinor4.8 hresolved01-13
SMS Delivery Delays to Surf Telecom Network in BrazilMinor5.6 hresolved01-13
AccSec US T-Mobile API IssueMinor18 dresolved01-13
Conference Insights API Returns 5xx for Conferences in US2 RegionMinor18 hresolved01-13
SMS Delivery Delays to T-Mobile Network in Czech Republic Over a Subset of Pre Registered Sender ID'sMinor3.6 hresolved01-14
SMS Delivery Delays to Claro and ICE Networks in Costa RicaMinor5.0 hresolved01-14
SMS Delivery Delays to MCI Network in IranMinor7.0 hresolved01-14
Call Failures to a subset of Twilio Singapore Phone NumbersNo impact listed0 minresolved01-14
SMS Delivery Report Delays to TIM Network in BrazilMinor36 hresolved01-14
Delayed SMS/MMS Towards T-Mobile Network in the United StatesNo impact listed0 minresolved01-14
SMS Delivery Delays to MTN Network in NigeriaMinor42 hresolved01-14
SMS Delivery Delays to Smart Network in PhilippinesMinor3.3 hresolved01-15
T-Mobile US API Errors Impacting Silent Network AuthNo impact listed5.1 hresolved01-15
SMS Delivery Delays to ATT Mexico Network in MexicoMinor13 hresolved01-15
SMS Delivery Delays to Multiple Brazil Networks Via Subset of Short CodesMinor3.5 hresolved01-15
Call Failures to a Subset of Twilio Numbers From DenmarkMinor5.1 hresolved01-15
SMS Delivery Delays to Ooredoo Network in AlgeriaMinor6.2 hresolved01-15
Automated Alert: No Customer ImpactNo impact listed1.4 hresolved01-15
SMS Delivery Delays to Digicell Network in BelizeMinor14 hresolved01-15
Call Failures to a Subset of Jamaica Twilio NumbersMinor9.0 hresolved01-15
SMS Delivery Delays to Hot Mobile Network in IsraelMinor2.5 hresolved01-16
SMS Delivery Delays to Claro Network in NicaraguaMinor4.8 hresolved01-16
Customers Unexpectedly Redirected to Twilio Login PageMinor32 hresolved01-16
Customers Unable to Access New Account Creation and MFA Reset Pages in ConsoleMinor14 dresolved01-16
SMS Delivery Report Delays to TIM Network in BrazilMinor15 hresolved01-16
Content Template Builder Functionality DisruptionNo impact listed1.0 hresolved01-16
Inbound SMS Delivery Failures in UK Twilio NumbersMinor3.5 hresolved01-16
SMS Delivery Delays and Failures to Telefonica in UruguayNo impact listed3.4 hresolved01-16
Canadian and US numbers are not automatically being changed from testing to available after successful testingNo impact listed29 minresolved01-17
SMS Delivery Delays to Claro in BrazilMinor6.4 hresolved01-17
MMS Delivery Delays to C-Spire Network in United States of AmericaMinor8.4 hresolved01-17
Function invocations failing with 5xxMinor4.4 hresolved01-17
Accsec Canada API ErrorMinor3.1 hresolved01-17
SMS Delivery Delays to Viettel Network in BurundiMinor3.0 hresolved01-17
Call Failures From Subscribers to Jamaica Twilio Phone NumbersMinor6.5 hresolved01-17
SMS Delivery Delays to Orange Network in CongoNo impact listed7 minresolved01-17
On Call Engineers are Investigating an issueNo impact listed7 minresolved01-17
SMS Delivery Failures to Airtel Network in NigeriaMinor5.5 hresolved01-17
SMS Delivery Delays to Viettel Network in BurundiMinor27 hresolved01-17
SMS Delivery Report Delays to Etisalat Network in EgyptMinor41 hresolved01-17
SMS Delivery Delays And Failures to Multiple Networks in South AfricaMinor4.8 hresolved01-18
SMS Delivery Delays and Failures to Ncell Network in NepalMinor8.9 hresolved01-18
SMS Delivery Delays To MTN Network in ZambiaMinor3.0 hresolved01-19
Conversations Temporary Sync Issues in ie1No impact listed17 minresolved01-19
SMS Delivery Failures on Multiple Messaging ProvidersMinor4.2 hresolved01-20
Conversations Temporary Sync Issues in Ie1No impact listed0 minresolved01-20
SMS Delivery Delays to Movistar Network In VenezuelaMinor22 hresolved01-20
SMS Delivery Failures to Viettel Network In BurundiMinor25 hresolved01-20
Functions and Assets Page Returning HTTP ErrorMinor1.1 hresolved01-20
SMS Delivery Delays and Failures to Multiple Networks in United States of America via Subset of Short codesMinor4.3 hresolved01-21
SMS Delivery Failures to Telecall Network In BrazilMinor32 hresolved01-21
SMS Delivery Delays to Algar Telecom Network In BrazilMinor3.2 hresolved01-21
Twilio Console Dashboard is not Functioning for Some CustomersMinor38 minresolved01-21
Serverless Invocation | 500 errorsMinor44 minresolved01-22
Call Failures to a Subset of Twilio Czech Republic Phone NumbersMinor2.7 hresolved01-22
Serverless Invocation | 500 errorsMinor10 minresolved01-22
Conversations Outbound Message DelaysMinor9.5 hresolved01-23
SMS Delivery Delays To Claro Network In Dominican RepublicMinor4.5 hresolved01-24
SMS Delivery Delays and Failures to Networks in India from a Subset of Twilio Short CodesMinor3.5 hresolved01-24
USA API Error impacting Account Security Services.Minor4.0 hresolved01-24
SMS Delivery Delays to MTS Network in BelarusMinor2.5 hresolved01-24
SMS Delivery Delays to Tigo in ChadMinor16 hresolved01-24
Call Failures to a subset of Twilio's Phone numbers in BrazilNo impact listed43 minresolved01-24
Twilio Programmable Messaging AffectedNo impact listed0 minresolved01-24
On Call Engineers are Investigating an issueNo impact listed13 minresolved01-24
On Call Engineers are Investigating an issue with FlexNo impact listed6.0 hresolved01-24
SMS Delivery Delays To Tele2 Network In KazakhstanMinor3.5 hresolved01-24
On Call Engineers are Investigating an issue related to SendgridNo impact listed16 minresolved01-24
SMS Delivery Delays to Brisanet Network in BrazilMinor6.0 hresolved01-25
SMS Delivery Delays to Malitel Network in MaliMinor7.5 hresolved01-25
Call Failures from Subscribers to Norway Twilio PhoneMinor5.0 hresolved01-26
Inbound Message Delivery Delays to a Subset of Phone Numbers in SwitzerlandMinor1.1 hresolved01-27
SMS Delivery Delays to Multiple Networks in the United States of AmericaMinor1.2 hresolved01-27
On Call Engineers are Investigating a Possible issue with SMSNo impact listed2 minresolved01-27
Console Search AffectedNo impact listed0 minresolved01-27
MMS Delivery Delays to T-Mobile Network in USMinor3.0 hresolved01-28
SMS Delivery Delays to 9mobile Network in NigeriaMinor2 dresolved01-28
Our Engineers are Investigating an Issue with Retro Edge 503 errors impacting StudioNo impact listed6 minresolved01-28
Error When Accessing Twilio Messaging Compliance Brands on the Twilio ConsoleMinor27 hresolved01-28
SMS Delivery Delays to Multiple Networks in BrazilMinor1.9 hresolved01-29
SMS Delivery Failures To and From Subscribers in United States of America and CanadaMinor7.9 hresolved01-29
SMS Delivery Delays to CTBC Cellular SA (CTBC) in BrazilMinor3 dresolved01-29
Calls Failures to a Subset of Twilio's Number in SwedenMinor2.6 hresolved01-29
SMS Delivery Delays to Ooredoo in AlgeriaMinor42 minresolved01-29
E2E Tests Are Failing for Mobile Client in AU1Minor20 minresolved01-29
Call Failures to a Subset of Twilio Spain Phone NumbersMinor5.2 hresolved01-29
SMS Delivery Delays to MTN in NigeriaMinor3.5 hresolved01-29
SMS Delivery Delays to TelCel in Mexico via Domestic Pre-Registered Sender IDMinor3.3 hresolved01-30
SMS and MMS Delivery Report Delay to T-Mobile Network in US Over a Subset of Short Code,Toll Free & Long CodeMinor9.2 hresolved01-30
SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of ShortcodeMinor13 hresolved01-30
SMS Delivery Failures to Telus Network in Canada Over a Subset of ShortcodeMinor12 hresolved01-30
Degraded Messaging Logs Functionality in the Console and in the APIMinor27 minresolved01-30
Impact to MMS and OTT Messages Between 1:31P.M. PST and 1:38P.M. PSTNo impact listed0 minresolved01-30
SMS Delivery Delays to Movitel Network in MozambiqueMinor7.4 hresolved01-30
AccSec US API IssueMinor11 hresolved01-31
SMS Delivery Delays to Brisanet Network in BrazilMinor8.2 hresolved01-31
SMS Delivery Delays to Malitel Network in MaliMinor3 dresolved01-31
SMS Delivery Report Delays to Globe Network in Philippines for a subset of Registered Sender IDsMinor3.8 hresolved01-31

Maintenance 110

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Cite this

Twilio posted 149 status incidents in January 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in January 2025
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2025/01

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