- Status page says
- Operational since Oct 19
- Last 90 days
- 5 incidents, 2 major or critical
- Rewrites caught
- None so far
- Next deprecation
- None announced
Select a day to jump to its incidents below.
How Synthesia reports incidents
Compared with the 152 vendors that have enough incidents to compare. Each tick is one vendor; lower is better on every line.
Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors
- First posted only after it was over
- 0% 0 of the 40 incidents we have in full detail
The first update already said resolved. Typical vendor: 6%.
Synthesia: lower than most vendors.
- Time to resolve
- 3 h 2 min median; 9 in 10 within 19 h 20 min
From the vendor’s own start and resolve times, last 365 days. Typical vendor: 2 h.
Synthesia: higher than most vendors.
- Major or critical incidents
- 0.6 a month 7 in the last 365 days
Impact as the vendor labels it. Typical vendor: 1.2 a month.
Synthesia: lower than most vendors.
- Rewrites caught
- None so far
Counts, not a rate: 10-minute tracking began Oct 17, so there are too few events to compare yet.
Dependencies
What Synthesia relies on and who relies on Synthesia, as observed in status-page incidents: who they blame, where they say they run, and who fails at the same time. Observed, not verified.
Outage events: AWS, Jul 16 (timing).
Strong: same company, or blamed in two separate outages. Likely: blamed once, or named as hosting and failing together. Weak: listed as a subprocessor, integration-only, or failing together repeatedly without being named.
Changes and edits
Incidents Synthesia rewrote or removed, and notable changes to the pages we watch.
Struck in red is what Synthesia removed. Blue is what they added.
Tuesday, July 28
1 incident change
- MajorMajor incident
Monday, July 27
1 incident change
- MajorMajor incident
Thursday, July 16
1 incident change
- MajorMajor incident
Monday, July 13
1 incident change
- MajorMajor incident
Thursday, April 16
1 incident change
- MajorMajor incident
Monday, January 26
1 incident change
- MajorMajor incident
Tuesday, January 20
1 incident change
- MajorMajor incident
Wednesday, February 5, 2025
1 incident change
- MajorMajor incident
Wednesday, January 22, 2025
1 incident change
- MajorMajor incident
Thursday, December 26, 2024
1 incident change
- MajorMajor incident
Pricing and pages we watch
| Page | Versions | Last changed | Last checked | History |
|---|---|---|---|---|
| Privacy policy (opens in new tab) | 0 | No changes yet | ||
| Subprocessors (opens in new tab) | 1 | No changes yet | ||
| Terms of service (opens in new tab) | 0 | No changes yet |
Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
The Weekly Rewind: one short weekly email on what changed at Synthesia and the other vendors we track, including silent edits. Subscribe (opens in new tab)
Incidents
40 incidents since Nov 20, 2024, 10 of them major or critical. Maintenance is left out.
Per year, major and critical in amber:
2024: 3 incidents, 1 major or critical; 2025: 12 incidents, 2 major or critical; 2026: 25 incidents, 7 major or critical
Wednesday, September 2
1 incident
- Minor, 1 h 29 minMinor incident
Tuesday, August 11
1 incident
- Minor, 2 h 43 minMinor incident
Thursday, August 6
1 incident
- Minor, 4 h 34 minMinor incident
Tuesday, July 28
1 incident, 1 major or critical
- Major, 42 h 1 minMajor incident
Monday, July 27
1 incident, 1 major or critical
- Major, 3 h 37 minMajor incident
Tuesday, July 21
1 incident
- No impact listed, 2 h 48 minIncident, no impact listed
Thursday, July 16
1 incident, 1 major or critical
- Major, 1 h 57 minMajor incident
Tuesday, July 14
1 incident
- Minor, 15 minMinor incident
Monday, July 13
1 incident, 1 major or critical
- Major, 46 minMajor incident
Monday, June 1
1 incident
- No impact listed, 3 h 15 minIncident, no impact listed
Monday, May 25
1 incident
- No impact listed, 3 h 40 minIncident, no impact listed
Friday, May 8
1 incident
- Minor, 1 h 28 minMinor incident
Wednesday, May 6
1 incident
- Minor, 2 h 27 minMinor incident
Tuesday, April 28
1 incident
- Minor, 14 h 56 minMinor incident
Thursday, April 23
1 incident
- Minor, 18 h 48 minMinor incident
Thursday, April 16
1 incident, 1 major or critical
- Major, 1 h 46 minMajor incident
Wednesday, April 8
1 incident
- Minor, 6 h 38 minMinor incident
Thursday, April 2
1 incident
- Minor, 19 minMinor incident
Friday, March 27
1 incident
- No impact listed, 3 h 22 minIncident, no impact listed
Wednesday, March 18
1 incident
- Minor, 19 h 52 minMinor incident
Monday, March 9
1 incident
- Minor, 16 minMinor incident
Wednesday, February 4
1 incident
- Minor, 4 h 33 minMinor incident
Wednesday, January 28
1 incident
- Minor, 4 h 4 minMinor incident
Monday, January 26
1 incident, 1 major or critical
- Major, 1 h 53 minMajor incident
Tuesday, January 20
1 incident, 1 major or critical
- Major, 17 minMajor incident
Monday, November 17, 2025
1 incident
- Minor, 24 h 15 minMinor incident
Friday, September 5, 2025
1 incident
- Minor, 12 minMinor incident
Tuesday, July 8, 2025
1 incident
- No impact listed, 48 minIncident, no impact listed
Thursday, June 12, 2025
1 incident
- No impact listed, 7 minIncident, no impact listed
Monday, May 12, 2025
1 incident
- Minor, 3 h 5 minMinor incident
Friday, May 9, 2025
1 incident
- No impact listed, 3 daysIncident, no impact listed
Monday, April 14, 2025
1 incident
- Minor, 1 h 3 minMinor incident
Tuesday, April 8, 2025
1 incident
- Minor, 7 h 37 minMinor incident
Thursday, February 13, 2025
1 incident
- Minor, 1 h 35 minMinor incident
Wednesday, February 5, 2025
1 incident, 1 major or critical
- Major, 30 minMajor incident
Wednesday, January 22, 2025
1 incident, 1 major or critical
- Major, 59 minMajor incident
Tuesday, January 14, 2025
1 incident
- Minor, 2 h 18 minMinor incident
Thursday, December 26, 2024
1 incident, 1 major or critical
- Major, 1 h 23 minMajor incident
Sunday, December 22, 2024
1 incident
- Minor, 1 h 52 minMinor incident
Wednesday, November 20, 2024
1 incident
- Minor, 30 h 41 minMinor incident