Companies/Synthesia/Incidents

Synthesia: Slow Performance Issues

Affected components: Video generationEditor

Timeline of updates

1. investigating2025-05-12 12:47 UTC

   We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating2025-05-12 13:00 UTC

   We are continuing to investigate this issue.

3. monitoring2025-05-12 13:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-05-12 15:52 UTC

   This issue has now been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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