# Synthesia: Slow Performance Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-12 12:47 UTC · Resolved: 2025-05-12 15:52 UTC · Duration: 3.1 h
- Updates: 4 · Affected components: Video generation, Editor
- [Vendor status page: https://stspg.io/cbg0b7zbj02s](https://stspg.io/cbg0b7zbj02s)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2025-05-12 12:47 UTC: We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- **investigating** 2025-05-12 13:00 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-12 13:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-12 15:52 UTC: This issue has now been resolved.


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Canonical: https://rewindex.com/company/synthesia/incidents/4mnz082hccpb · Markdown: https://rewindex.com/company/synthesia/incidents/4mnz082hccpb.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/4mnz082hccpb · Generated 2026-10-19T21:10:12.286Z