Companies/Synthesia/Incidents

Synthesia: Performance Issues

Affected components: Video generationEditor

Timeline of updates

1. investigating2026-08-06 08:18 UTC

   We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating2026-08-06 09:08 UTC

   Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.

3. investigating2026-08-06 10:16 UTC

   We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality. We will provide updates as we have more information.

4. monitoring2026-08-06 10:31 UTC

   A fix has been deployed, we are monitoring.

5. monitoring2026-08-06 12:35 UTC

   We are continuing to monitor as systems stabilise.

6. resolved2026-08-06 12:53 UTC

   All systems are now back to full function. The incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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