# Synthesia

- Domain: synthesia.io · Category: ai
- Status page: https://status.synthesia.io (polled every 10 minutes; now operational)
- Incidents archived: 40 (10 major/critical, 0 maintenances), history since 2024-11-20
- Last 90 days: 5 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How Synthesia reports incidents

- First posted only after it was over: 0% (0 of 40 incidents in full detail); typical vendor 6%
- Median time to resolve: 3 h 2 min (90th percentile 19 h 20 min); typical vendor 2 h
- Major or critical incidents: 0.6 a month (7 over 365 days); typical vendor 1.2
- Rewrites caught since 2026-10-17: 0 deleted, 0 edited
Compared with 152 vendors: [all scorecards](https://rewindex.com/scorecards.md)

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2024 | 3 | 1 | 0 | 1.9 h |
| 2025 | 12 | 2 | 0 | 1.3 h |
| 2026 | 25 | 7 | 0 | 2.8 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-07-28 14:42 UTC | [Major incident: Login Issues](https://rewindex.com/change/i34486e06d39e01.md) | pending |
| 2026-07-27 14:08 UTC | [Major incident: Login Issues](https://rewindex.com/change/i658a241643b2c3.md) | pending |
| 2026-07-16 08:27 UTC | [Major incident: Login Issues](https://rewindex.com/change/icdad2498f6a042.md) · [AWS outage](https://rewindex.com/events/2026-07-16-aws) | pending |
| 2026-07-13 15:56 UTC | [Major incident: Synthesia Loading Issues](https://rewindex.com/change/i46673963d8852d.md) | pending |
| 2026-04-16 10:54 UTC | [Major incident: Synthesia Loading Issues](https://rewindex.com/change/i9292f168a58dd6.md) | pending |
| 2026-01-26 14:19 UTC | [Major incident: Editor and interactive share player failing to load](https://rewindex.com/change/i54a2d00042498d.md) | pending |
| 2026-01-20 11:39 UTC | [Major incident: App failing to load](https://rewindex.com/change/i2be23996dda850.md) | pending |
| 2025-02-05 15:22 UTC | [Major incident: Share Page Videos Not Showing](https://rewindex.com/change/i2b425a1349af8f.md) | pending |
| 2025-01-22 17:07 UTC | [Major incident: Video Generation Issues](https://rewindex.com/change/i7378b5b4d5751b.md) | pending |
| 2024-12-26 17:36 UTC | [Major incident: Video Generation and Editor Issues](https://rewindex.com/change/i409cde705e3d55.md) | pending |

Full timeline: [Synthesia changes](https://rewindex.com/company/synthesia/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://synthesia.io/privacy](https://synthesia.io/privacy) | 0 |  |  |
| Subprocessors | [https://synthesia.io/legal/subprocessors](https://synthesia.io/legal/subprocessors) | 1 | 2026-10-19 |  |
| Terms of service | [https://synthesia.io/terms](https://synthesia.io/terms) | 0 |  |  |

_No page changes since the first snapshot._

## Latest 40 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-02 14:53 UTC | [Synthesia Loading Issues](https://rewindex.com/company/synthesia/incidents/4h6jj726htgr.md) | minor | 1.5 h |  |
| 2026-08-11 12:15 UTC | [Dubbing Issues](https://rewindex.com/company/synthesia/incidents/zx3vdvc5gnbr.md) | minor | 2.7 h |  |
| 2026-08-06 08:18 UTC | [Performance Issues](https://rewindex.com/company/synthesia/incidents/ml6dm44x161k.md) | minor | 4.6 h |  |
| 2026-07-28 14:42 UTC | [Login Issues](https://rewindex.com/company/synthesia/incidents/2bfjxtl89lbv.md) | major | 42 h |  |
| 2026-07-27 14:08 UTC | [Login Issues](https://rewindex.com/company/synthesia/incidents/41g7cxh2rpp8.md) | major | 3.6 h |  |
| 2026-07-21 16:21 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/k1x6v59pjbsf.md) | none | 2.8 h |  |
| 2026-07-16 08:27 UTC | [Login Issues](https://rewindex.com/company/synthesia/incidents/qmdlhv2z5g3f.md) · [AWS outage](https://rewindex.com/events/2026-07-16-aws) | major | 1.9 h |  |
| 2026-07-14 17:58 UTC | [Slow loading times for shared Synthesia videos](https://rewindex.com/company/synthesia/incidents/q0l1q8y2b7lt.md) | minor | 15 min |  |
| 2026-07-13 15:56 UTC | [Synthesia Loading Issues](https://rewindex.com/company/synthesia/incidents/6ybq5lbqwj37.md) | major | 46 min |  |
| 2026-06-01 09:59 UTC | [Support Service Unavailable](https://rewindex.com/company/synthesia/incidents/gtbjg0l7ncsq.md) | none | 3.3 h |  |
| 2026-05-25 15:21 UTC | [Delayed Generation Delays](https://rewindex.com/company/synthesia/incidents/0hw6lpndn794.md) | none | 3.7 h |  |
| 2026-05-08 07:10 UTC | [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/vscqgs0127yv.md) | minor | 1.5 h |  |
| 2026-05-06 16:43 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/q10qx6xqvpqs.md) | minor | 2.5 h |  |
| 2026-04-28 16:56 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/tjywmrp84hhj.md) | minor | 15 h |  |
| 2026-04-23 18:53 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/3fhg16nmr6b9.md) | minor | 19 h |  |
| 2026-04-16 10:54 UTC | [Synthesia Loading Issues](https://rewindex.com/company/synthesia/incidents/t43c3h327d2w.md) | major | 1.8 h |  |
| 2026-04-08 14:29 UTC | [Video Generation & Performance Issues](https://rewindex.com/company/synthesia/incidents/b2qqpp5hmbbq.md) | minor | 6.6 h |  |
| 2026-04-02 14:35 UTC | [Watch page and Share player failing to display for Interactive videos](https://rewindex.com/company/synthesia/incidents/zp01tqh0p3wd.md) | minor | 19 min |  |
| 2026-03-27 14:24 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/w17m0jt0h309.md) | none | 3.4 h |  |
| 2026-03-18 15:41 UTC | [Video Generation Delays](https://rewindex.com/company/synthesia/incidents/3r346ytglwqb.md) | minor | 20 h |  |
| 2026-03-09 13:13 UTC | [Video Generation Outage](https://rewindex.com/company/synthesia/incidents/1fn032tf7v82.md) | minor | 16 min |  |
| 2026-02-04 12:39 UTC | [Issue previewing and generating speech with a subset of voices](https://rewindex.com/company/synthesia/incidents/4y1wn550ly3w.md) | minor | 4.5 h |  |
| 2026-01-28 16:12 UTC | [Video Generation Outage](https://rewindex.com/company/synthesia/incidents/3rfzc047kfj4.md) | minor | 4.1 h |  |
| 2026-01-26 14:19 UTC | [Editor and interactive share player failing to load](https://rewindex.com/company/synthesia/incidents/j9swnsktnsnj.md) | major | 1.9 h |  |
| 2026-01-20 11:39 UTC | [App failing to load](https://rewindex.com/company/synthesia/incidents/z9tgwjs08ch5.md) | major | 17 min |  |
| 2025-11-17 21:32 UTC | [New User Sign-In Failure](https://rewindex.com/company/synthesia/incidents/rpy7jv1yjs4s.md) | minor | 24 h |  |
| 2025-09-05 10:47 UTC | [Videos failing to display inside the editor](https://rewindex.com/company/synthesia/incidents/c8m4dyk8bz76.md) | minor | 12 min |  |
| 2025-07-08 14:23 UTC | [Login Issues](https://rewindex.com/company/synthesia/incidents/wff5g6l2sr2r.md) | none | 48 min |  |
| 2025-06-12 16:58 UTC | [Issues Opening Videos in Editor](https://rewindex.com/company/synthesia/incidents/8b7yrwvqhk4x.md) | none | 7 min |  |
| 2025-05-12 12:47 UTC | [Slow Performance Issues](https://rewindex.com/company/synthesia/incidents/4mnz082hccpb.md) | minor | 3.1 h |  |
| 2025-05-09 13:26 UTC | [Scheduled Maintenance on May 10th](https://rewindex.com/company/synthesia/incidents/x66grd90l27c.md) | none | 3 d |  |
| 2025-04-14 14:21 UTC | [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/f7pc2z4fwrnk.md) | minor | 1.1 h |  |
| 2025-04-08 08:15 UTC | [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/trt54sr48yzw.md) | minor | 7.6 h |  |
| 2025-02-13 11:09 UTC | [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/m0z2gsls6jvk.md) | minor | 1.6 h |  |
| 2025-02-05 15:22 UTC | [Share Page Videos Not Showing](https://rewindex.com/company/synthesia/incidents/l5tyvxnptkw5.md) | major | 30 min |  |
| 2025-01-22 17:07 UTC | [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/mfkjspnvfs0g.md) | major | 59 min |  |
| 2025-01-14 09:13 UTC | [Video Generation & Voice Performance Issues](https://rewindex.com/company/synthesia/incidents/vjywwnqjc7sx.md) | minor | 2.3 h |  |
| 2024-12-26 17:36 UTC | [Video Generation and Editor Issues](https://rewindex.com/company/synthesia/incidents/gqjg3pjw0410.md) | major | 1.4 h |  |
| 2024-12-22 16:15 UTC | [Video Generation Performance Issues](https://rewindex.com/company/synthesia/incidents/bgchf9509x4f.md) | minor | 1.9 h |  |
| 2024-11-20 11:00 UTC | [Google sign-in temporarily unavailable](https://rewindex.com/company/synthesia/incidents/svfrx6mx4d6g.md) | minor | 31 h |  |


## Charts

### Chart data: Synthesia status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2024 | 3 | 1 |
| 2025 | 12 | 2 |
| 2026 | 25 | 7 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2024-11 | minor | 1 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-04 | minor | 2 |
| 2025-05 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-06 | none | 1 |
| 2025-07 | none | 1 |
| 2025-09 | minor | 1 |
| 2025-11 | minor | 1 |
| 2026-01 | major | 2 |
| 2026-01 | minor | 1 |
| 2026-02 | minor | 1 |
| 2026-03 | minor | 2 |
| 2026-03 | none | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 4 |
| 2026-05 | minor | 2 |
| 2026-05 | none | 1 |
| 2026-06 | none | 1 |
| 2026-07 | major | 4 |
| 2026-07 | minor | 1 |
| 2026-07 | none | 1 |
| 2026-08 | minor | 2 |
| 2026-09 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-19 | Subprocessors | baseline |

---
Canonical: https://rewindex.com/company/synthesia · Markdown: https://rewindex.com/company/synthesia.md · JSON: https://rewindex.com/api/v1/companies/synthesia · Generated 2026-10-19T21:44:37.479Z