Synthesia: Major incident: Login Issues
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Login Issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-28 14:42 UTC
Before: not present
After: 2026-07-30 08:43 UTC
Before: not present
After: Editor
Before: not present
After: We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available.
Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Tuesday, July 28
1 incident change
- MajorMajor incident
Login Issuesthis change